[Review] The Social Customer
YoungUpstarts
OCTOBER 13, 2013
T = Tools, the myriad platforms and software needed. 3) Create a holistic way of measuring your Social CRM activities through dashboards monitoring KPIs such as the following: a) Net Promoter Scores (ie how likely are your customers to recommend you to others). P = People and your relationships with them.
Let's personalize your content