Leading Indicators of Customer Churn, And What to Do About It
ConversionXL
SEPTEMBER 13, 2017
We’ll focus on voluntary churn, because voluntary churn has actionable prevention steps by SaaS providers, while involuntary churn is mostly unavoidable, like when a user has to stop SaaS subscription services due to death, relocation, etc. If you’re unsure, you can learn how to calculate your churn rate here.
Let's personalize your content