How to Navigate the New Era of Customer Expectations
Duct Tape Marketing
SEPTEMBER 20, 2023
Jay (03:15): Probably, yeah, probably nowhere in this book do I suggest that this is a net positive. I'm just suggesting that's a net fact, right? I mean, have we sort of become so obsessed and entitled about I need it and I need it now that it's maybe ruining the experience? So all I'm trying to do is make you money in your business.
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