Does America Care Anymore? How We Can Change The Answer To “Yes”.
YoungUpstarts
JUNE 10, 2014
Exhibit B: Impersonal automated call technology increases the time we must wait to talk to a human (not to mention our frustration!). So from now on, place “capacity for caring” on the list of non-negotiable qualifications for all new hires — right up there with experience and technical competency. Teach employees how to care.
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