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The embedded presentation above is filled with valuable data on the state of the Internet and trends in technology around the world. Customer] Retention is King (good insights on measurement) – crowdspring.co/1haiyJt. Customer] Retention is King (good insights on measurement) – crowdspring.co/1haiyJt.
Think of James Carville’s slogan for Clinton in 1992, “It’s the economy, stupid.” ” Many people in Internet TV talk to me about “ Torso TV ” or “ Why Hulu is like OPEC. It is 101 for anybody who understands memory and information retention. Don’t exaggerate.
In 1992 the U.S. Interacting with technology before the internet and iPhones was a much scarier and intimidating circumstance for consumers to, initially, use and then, continually, depend on self-service technology. But keeping that relationship through every single touch point or encounter, customer retention, is a process.
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