5 Tips to Becoming a More Customer Centric Organization
Both Sides of the Table
NOVEMBER 1, 2009
This was 2006 and we were now working on our second company. m-Via does financial remittances using mobile phones for people from the US to Mexico. We then set out to build these features as quickly as we could. Back then it seemed foreign. They recorded it. I was impressed with their desire to truly understand the customer.
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