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8 Keys to Award Winning Startup Customer Service

Startup Professionals Musings

You have to start with hiring only people who are willing and able to make serious customer service happen. Companies with great service routinely spend 3% to 5% of salaries training team members – experienced as well as new. Marty Zwilling First published on Young Entrepreneur on 06/13/2013. Train and coach continuously.

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Seven Ways To Make Sure Accountability Sticks In 2014

YoungUpstarts

But if you’re being honest with yourself, you know that you let a few things slide in 2013. With that in mind, think about where you and your people dropped the ball in 2013 in terms of client relations, personal integrity, and interactions with coworkers. Conduct a 2013 accountability post-mortem. Hire accountable people.

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It’s Not All Progress in the World of Business—Although We’re Making Strides

Up and Running

He breaks down his position clearly, by stating that “in 1975, more than 65 percent of salaried American workers earned time-and-a-half pay for every hour worked over 40 hours a week [.] By 2013, just 11 percent of salaried workers qualified for overtime pay, according to a report published by the Economic Policy Institute.”.

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The 7 Technology Trends That Will Matter Most To Small Business in 2013

ReadWriteStart

If 2012 was a year of “wait and see,” for small business technology, 2013 will be a year to “go for it.” According to the Fall 2012 Bank of America Small Business Owner Report, more than half of small business owners project sales will grow in the next year, and almost one-third plan to hire.

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How I negotiated my startup compensation

keen.io

And if the CEO says, “Salaries will be adjusted to market value soon,” that’s probably a best-case scenario. And they gave me a choice whether I’d want more stock or a higher salary.” It’s so weird to be negotiating my salary with our friends. It seems like I should take the highest salary and the lowest equity.

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Your most powerful tool for attracting top-tier talent

Lightspeed Venture Partners

Proof of this can be found in companies like Facebook who brought on Sheryl Sandberg from Google to run the company’s operations, Yelp, which attracted Geoff Donaker away from eBay, Netflix, which hired Leslie Kilgore away from P&G in its early days and even Google who named Eric Schmidt CEO in 2001.

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The Pros And Cons Of Outsourcing For Your Business

YoungUpstarts

In 2013 there were 2,637,239 jobs outsourced offshore from the US alone, according to Sourcing Line Computer Economics. You may well yearn for a new computer programmer, but cannot justify portioning some of your budget towards an in-house salary, or perhaps you simply want to avoid the strenuous hiring process.

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