5 Keys to Ensuring Credibility, Trust, and Customers
Startup Professionals Musings
DECEMBER 18, 2020
The result is a shift from business-to-consumer (B2C) to a consumer-to-business (C2B) control trend. Back in 2016, when a fire at the Delta Airlines center took thirty servers offline, stranding thousands of customers around the world, CEO Ed Bastian built great credibility by using Twitter for frequent status updates.
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