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In the course of all this productive planning, and as you look to build stronger relationships that drive ROI in 2019, consider how you’re responding to customer information. With that said, let’s take a closer look at what small businesses need to know when looking for a CRM — or evaluating their existing solution — in 2019.
Customer experience and retention is the golden opportunity for every single business. And the first real result, meaning an actual business that wasn’t either an ad or an aggregator like Angie’s List or Home Advisor, showed up on page two. Take care and have a great rest of your 2019. See you in the New Year!
Would that help retention and NPS (Net Promote Score)? Also, take a look at this critically important data point , also aggregated by Professor Jay Ritter. This data set looks at 8,610 IPOS over 39 years from 1980-2019. Do you think those customers would find that interesting and compelling? Would they be loyal?
Aggregate data is crap as it hides the gold inside the segments. Engagement & Retention. Elite Camp 2019 dates: June 13-15. Data-driven is a tricky concept. Information does not tell you what to do. You are the lens that needs to figure that out. Annika Oorn: Optimizing High Converting Websites. Acquisition. Monetization.
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