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A real Customer Advisory Board

Startup Lessons Learned

Lessons Learned by Eric Ries Monday, October 26, 2009 A real Customer Advisory Board A reader recently asked on a previous post about the technique of having customers periodically produce a “state of the company&# progress report. One example is having a real Customer Advisory Board.

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Lessons Learned: About the author

Startup Lessons Learned

He previously co-founded and served as Chief Technology Officer of IMVU. He serves on the advisory board of a number of technology startups, and has worked as a consultant to a number of startups, companies, and venture capital firms. While an undergraduate at Yale Unviersity, he co-founded Catalyst Recruiting.

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Building Great Founding Teams

Steve Blank

There’s been a lot written about the individual characteristics of what makes a great founder , but a lot less about what makes a great founding team and how that’s different from a great founding CEO. In doing so we’ve failed to help founders understand what it takes to build a great founding team. Founders – the idea.

Cofounder 335
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The lean startup @ Web 2.0 Expo (and a call for help)

Startup Lessons Learned

It uses principles of agile software development, open source and web 2.0, If youre interested in being part of my "customer advisory board" for this presentation, please get in touch. Eric, if youre looking for any help as a "customer advisory board", Id love to do anything I can to help. Expo SF (May.

Lean 68
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Vision versus Hallucination – Founders and Pivots

Steve Blank

What I saw reminded me of some of the best and worst things I did as a founder. Tossing their agile development process and at times their entire business model in the air, the company would go into fire-drill mode and engineering would start working on whatever his latest insight was. A Pivot a Week. We’re building the wrong product!”

Founder 323
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Pivot, don't jump to a new vision

Startup Lessons Learned

Each has its own iterative process: customer development and agile development respectively. Some startups fail because the founders cant have this conversation - they either blow up when they try, or they fail to change because they are afraid of conflict. Each cycle was punctuated by a meeting of our Business Advisory Board (BAB).

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How to listen to customers, and not just the loud people

Startup Lessons Learned

Today, when I talk to startup founders, the most common answer I get to the question "do you talk to your customers?" Establish a customer advisory board. Most of the people building our product werent themselves target customers. So there was simply no substitute for seeing actual customers with the product, live. Expo SF (May.