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How to listen to customers, and not just the loud people

Startup Lessons Learned

But the early customers all compared it to MySpace. This was 2004, and we had never even heard of MySpace, let alone had any understanding of social networking. It required hearing customers say it over and over again for us to take a serious look, and eventually to realize that social networking was core to our business.

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Making Friends With Millennials: Evolving The Customer Service Story

YoungUpstarts

By taking these guiding traditional principles and marrying them with the right online plan and cloud-based to platforms, you can quickly and easily deliver modern customer service that seamlessly integrates with social networks.

Customer 100
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Pivot, don't jump to a new vision

Startup Lessons Learned

Each has its own iterative process: customer development and agile development respectively. Ive spoken in some detail about a specific pivot that we went through at IMVU , when we decided to abandon the instant messaging add-on concept, and switch to a standalone instant messaging network. Heres what it looked like.

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Seven Reasons Why Customer Reference Programs Fail

YoungUpstarts

And with advances in technology and social media — along with the current boom in personal and professional communities — those who adopt customer reference programs must think much more broadly about the forms advocacy can take. Enthusiastic references are extremely valuable to a business.

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Startup Resources

www.vccafe.com

Steve Blank on Lean Customer Development. Social networking. Social/Sharing. share Powerpoints and docs with customers. Create your own social network. free enterprise social network. Executive / Advisory Board Compensation. Crescendo Networks. Social CRM.

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Startup Tools

steveblank.com

Reply steveblank , on September 16, 2009 at 7:00 pm said: Greg, The Google Group “Lean Startup Circle&# at [link] is a wonderful repository of Customer Development/Lean Startup success and failure. It’s more reference material. Thus, these pages. I’ll add more as time goes on.