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Covering a wide range of topics on social Customer Relationship Management (CRM), this ambitious book spans a wide spectrum of social business topics. They range from social customer insights, marketing, sales, analytics, demand management, support, and customer experience, to mobile and location based services. Defining Social CRM.
While the methods of how to make money in the field are simple enough (training, books, sales, supplements, etc), the implementation and success is hard. You affiliate/sale products other people have made. You provide information/technical consultation service about problems or products. There is no Mark.
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