5 Tips to Becoming a More Customer Centric Organization
Both Sides of the Table
NOVEMBER 1, 2009
We wanted to be the YouTube of document sharing so rather than requiring users to download documents we converted them into Flash so you could scroll through them online (I know this is common today, it wasn’t when we launched). They had decided to take a Digg style approach to product development. It was Salesforce.com.
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