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How to Nail Your First 90 Days as a CX Director

ConversionXL

waterfall, agile , etc.)? waterfall, agile, etc.)? You could use quick-and-dirty guerilla research methods (e.g., agile vs. waterfall) you plan to implement, alongside how you’ll educate and increase the focus on CX throughout the business. How are new ideas and features decided upon, prioritized, tested, and measured?

SQL 117
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Seven Innovation Fundamentals for Leaders

Gregg Fraley, Author of Jack's Notebook

Invest in Frameworks, But First, Establish a Culture Where Innovation Thrives. More structure is needed as fundamentals take hold, and that means an innovation process framework. More structure is needed as fundamentals take hold, and that means an innovation process framework. Innovation Fundamentals for Leaders.

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Purpose Driven Innovation

Gregg Fraley, Author of Jack's Notebook

Do Purpose First, Select a Framework, Then Do Projects. In the innovation space there is endless discussion about frameworks. Can I blend frameworks? Just kidding, Design Thinking can be a good choice, as can Agile, or Lean, or your own blended system. Using a structured innovation framework is a project success factor.

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Eleven Innovation Bullets to Dodge

Gregg Fraley, Author of Jack's Notebook

Design Thinking alone will not guarantee success (or any other framework, Agile, Lean, etc.). Framework training is useful, but you can get into the weeds and get killed if you don’t have other fundamentals sorted out. Lack of Managment support will effectively kill any innovation program no matter how well conceived.

Agile 69
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Gregg Fraley, Author of Jack's Notebook - Untitled Article

Gregg Fraley, Author of Jack's Notebook

It also provides a complete framework for innovation project management, as well as a compare and contrast of the most commonly used frameworks (useful for those in framework selection mode.) Gregg instructs ways to blend frameworks and use the best tools within frameworks such as Lean, Agile, CPS, or Design Thinking.

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Innovation Training Under Utilized

Gregg Fraley, Author of Jack's Notebook

Poor knowledge of innovation process, approaches and frameworks. Yes, you can train people in creative thinking, Front-End-of-Innovation (FEI) frameworks, problem solving, and meeting facilitation. Knowledge of frameworks like Lean, Agile, CPS and Design Thinking are essential.

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Tune-In To Taster Tools On Thursday

Gregg Fraley, Author of Jack's Notebook

Gregg knows several innovation frameworks, including Design Thinking and Osborn-Parnes Creative Problem Solving (aka “CPS). He’s familiar with tools in Lean, Agile, and DeBono’s Thinking Hats.

Agile 62