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This is one of the bedrock practices of any lean startup , and so its a common piece of advice I give out. In school I was being pounded day and night with anything that has to do with agile software development. The Lean Startup Intensive is tomorrow at Web 2.0. However, its particularly helpful in this situation. Expo SF (May.
Consider the timeline of adding a technicalsupport team member. Since that takes four months, we have to be able to predict the demand for technicalsupport at least four months in advance, because we have to be hiring for that future demand right now. Predictability is also required for healthy team-growth.
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