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Electronic Arts is no different than many high-tech companies in this regard. Useful measures like number of bugs created and number of bugs fixed are viewed with suspicion that they will be used unfairly in annual reviews (or gamed by clever programmers in anticipation of annual reviews or performance bonuses).
It turned him instantly from an education technology expert--his day job is as VP of Growth at Course Hero--into a leading voice for how to move forward. So you learn to really look at the data and also in tech, you also know this, it's very, very hard to figure out the truth from the information you get, the signal from the noise.
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