View from Seed

OCTOBER 24, 2019

Experienced founders: B2B. For an experienced founder building in B2B, the round to skip is the pre-seed. The reason is that b2b fundraising is largely driven by data and metrics, and pre-seed dollars usually don’t get you to many meaningful data points.

Dilution 149

Dilution B2B Burn Rate Early Stage 149

ConversionXL

NOVEMBER 29, 2018

You may agonize over the decision to choose one path over the other, but you can save that strategic energy for figuring out how to transition more free users into paying customers. Freemium and free-trial strategies can reduce customer action costs (CACs). Those near-term sales, while enticing, may erode a brand and hurt retention.

Customer 119

Customer Conversion Acquisition B2B 119

ConversionXL

JULY 3, 2014

When was the last time you took a long hard look at what makes your customer base tick? Think customer personas – those detailed representations of the different segments of your target audience. The UK based customer experience management firm, Thunderhead.com, conducted a similar study of U.S.

Customer 133

Customer Analytics Conversion Lead Generation 133

ConversionXL

JUNE 2, 2022

Account-based marketing is an approach where marketing and sales work together to nurture target accounts and convert or retain customers. Sales finds aligned accounts and works with marketing to create customized journeys. Sales and marketing collaborate until a deal is closed and beyond to secure long-term customer retention.

Customer 98

Customer Marketing Channel Acquisition 98

ConversionXL

FEBRUARY 3, 2022

Growth hacking is a practice that aims to acquire as many customers as possible while spending as little money as possible. Where campaigns to build brand awareness and generate top-of-funnel sales drive traditional marketing, data across the entire customer lifecycle drives growth hacking in marketing. What is growth hacking?

Retention 113

Retention Marketing Acquisition Channel 113

ConversionXL

MAY 1, 2019

Using someone’s preferred learning style increases knowledge retention. Myth 1: Using someone’s preferred learning style increases knowledge retention. Reduce the cognitive load on potential customers. As a marketer, your job isn’t to maximize information retention among potential customers.

Marketing 124

Marketing Sales Cycle Retention Differentiation 124

ConversionXL

SEPTEMBER 15, 2020

Like any popular business term, “customer centricity” is often abused by businesses that shoehorn it into their core values. It’s actually better not to claim customer centricity if you can’t get people across your business to really care about your customers. Monzo is a digital-first bank that was backed by future customers.

Customer 85

Customer Community Revenue Software Review 85

ReadWriteStart

MAY 16, 2018

Its sophisticated mobile solution increased user retention by 60 percent and significantly improved awareness and understanding of DKMS’s service with the simplicity of a cleaner presentation. In B2B sales, the process is longer, but the premise is the same: Online research has replaced the old-school necessity of verbal description in sales.

Sales 90

Sales Technical Review Artificial Inteligence Software Review 90

VC Cafe

SEPTEMBER 26, 2022

Before product-market fit… just care about speed of iteration according to your customer feedback. Put your users first: pretend that your customers have a seat at the table when you design your product roadmap. Your most unhappy customers are your greatest source of learning.” Bill Gates , founder of Microsoft.

Founder 187

Founder Startup Valuation Pre-Money Valuation 187

ConversionXL

NOVEMBER 22, 2022

Click-Through Rate Definition The Conversion Rate Formula: How to Calculate Conversion Rate Bounce Rate: Everything You Want to Know and More How To Calculate and Increase Customer Lifetime Value PPC Click-Through-Rate: What it Means and How to Use It (and Improve It) How to Track and Improve Ecommerce Customer Acquisition Effectiveness.

Metrics 105

Metrics Analytics Marketing Acquisition 105

ConversionXL

JUNE 16, 2022

You should be dedicating resources to encouraging each new and existing customer to increase their spending. Recommending additional products or services can help customers solve problems while upping their investment. This will improve customer lifetime value (CLTV), making customer acquisition costs (CAC) healthier.

B2B 129

B2B Email Sales Acquisition 129

ConversionXL

APRIL 7, 2021

The book dedicates quite a few pages to the ‘customer-centric stack’ and argues that because you’re now able to know when someone is in the market for a solution like yours [via IP lookup or 1st or 3rd party intent data], you don’t need to “spam” them. If you’re selling B2B, you know it’s a wide and competitive market.

IP 98

IP Marketing Technical Review Software Review 98

ConversionXL

MAY 27, 2022

Longer customer journeys and drawn-out purchase decisions influenced by multiple touchpoints. The right idea should unite your mission with what your customers want to achieve. B2B demand generation focuses on ROI. With every business fighting for attention, those that win are those that give customers what they want: value.

Demand 115

Demand Affiliate Audience Leadership 115

Mucker Lab

AUGUST 27, 2014

If you took a random sample of 100 entrepreneurs here in LA, over 50% might not be able to tell you how to technically calculate 90-day cohort retention or how to build a cash flow statement. Oftentimes they see a market need and simply want to serve those customers. That number in the Valley might be closer to 10%.

Los Angeles 138

Los Angeles Southern California Silicon Valley Technical Review 138

Mike Michalowicz

FEBRUARY 11, 2013

Social media is about connecting with the people in your niche: customers, potential customers, people who are interested in what you do, or who share similar interests and circles or hubs with you. Twitter is a great place to share photos (TwitPic), host contests, shout out to loyal customers, have scavenger hunts, and promote events.

Small Business 167

Small Business Marketing PR Social Media 167

ConversionXL

JULY 1, 2014

Conversions are mostly about being relevant to your customers. If what you offer and the way you present it is relevant to your visitors they will convert to buying customers. Then again if you don’t understand who your customer is or worse it’s “everybody” then you have very little change of being successful at it. Demographic.

Customer 76

Customer Design Software Review Lead Generation 76

ConversionXL

NOVEMBER 9, 2021

Secure login and payments SaaS company Memberstack is a great example of how interactivity, movement, and customization can create a unique landing page experience. Memberstack’s B2B audience are familiar with YCombinator. Using the slider and toggle buttons, users can customize the form on the right with colors and additional fields.

Audience 156

Audience Video Software Review Conversion 156

Austin Startup

OCTOBER 19, 2010

RecycleMatch is an Online B2B Marketplace for Commercial Waste and Recyclables. The combination of agent and server applications provides a full customer life-cycle, direct communications channel spanning lead creation/generation, customer activation, and customer retention/loyalty. RecycleMatch. SocialSmack.

Technical Review 78

Technical Review Social Network Cloud B2B 78

YoungUpstarts

SEPTEMBER 1, 2015

Each day should be mapped out in terms of training on the product/service, the market and customers, and the selling approaches, systems and tools. Territory and account plan development and various other tests should be used to gauge learning progress and knowledge retention.

Sales 100

Sales Cofounder Sales Cycle Revenue 100

ConversionXL

JANUARY 18, 2022

Without brand equity, you can’t tap into a customer’s “consideration span” when they’re ready to buy. Studies show that only 5% of B2B customers are ready to buy. What brand equity looks like, as demonstrated by customers. By delivering a positive experience, Clearscope has created customer loyalty.

Equity 94

Equity Marketing Social Media Software Review 94

Both Sides of the Table

OCTOBER 25, 2014

You can’t measure the retention benefits but I promise it exists. Enterprise Sales – The very first thing a potential customer does when you email or call to set up a meeting is Google you. So does the enemy who is fighting for the customer to choose another vendor. Just like negative press hurts. Ironic, of course.

PR 415

PR Early Stage Dividend Acquisition 415

ConversionXL

JULY 18, 2017

To answer these questions, you need to be able to track a user from the moment they first learn about you to the moment they become a customer. I recommend companies consider investing in product analytics tools when they reach the following numbers: 100+ B2B users (companies) or 2000+ B2C users (consumers). Cohort Analysis.

Analytics 123

Analytics Product Channel Retention 123

ConversionXL

JANUARY 28, 2019

It’s a prime reason that email marketing is the preferred marketing channel for customer acquisition and customer retention ( 80% and 81% , respectively). This makes GIF usage for B2B emails tricky; a larger segment of your audience likely uses Outlook. No other marketing channel builds lifelong relationships like email.

Email 118

Email Media Audio Software Review 118

A Smart Bear: Startups and Marketing for Geeks

JULY 23, 2013

The mindset works like this: It costs a lot of money to land an enterprise customer. And: how many times do you run through that process and still lose the customer? So these costs are amortized over the customers you do land. Even with a great retention rate (e.g. 30% cost to serve the customer. (Can

Business Model 335

Business Model .Net Revenue IPO 335

VC Cafe

JUNE 6, 2024

This post explores the most important benchmarks VCs look for in B2B SaaS with data brought to you by 20VC/La Famiglia, Serena Capital, Emergence Capital, and Openview Ventures, providing definitions and insights into the most critical metrics for SaaS companies.

B2B 97

B2B Burn Rate Generative AI Retention 97

ConversionXL

SEPTEMBER 20, 2021

Given that most users abandon apps within 30 days post-installation, high downloads don’t lead to high audience retention, satisfaction, or revenue. Name the filter and select Custom: Next, click Include and choose Hostname from the drop-down menu. For ASO, this happens when you prioritize downloads over long-term value.

Analytics 134

Analytics Metrics Channel Video 134

Duct Tape Marketing

FEBRUARY 2, 2023

Questions I ask Mark Schaefer: [2:03] What’s the difference between community and audience/customers? [3:45] Um, first off, I want to get a definition what's, I mean, what's the difference between community and like audience or even customers? It's customer self-service. I don't know. All right, let's get into your book.

Community 96

Community Marketing Audience Networking 96

ReadWriteStart

JANUARY 10, 2020

Retail stores have long been using visual merchandising as an effective way to provide customers with a unique experience of purchasing products. A few elements that go into compiling the aesthetics of providing customer experience include: Interactive Designs Display. Customers can relate to such lifestyle graphics. Mannequins.

Startup 78

Startup eCommerce B2C Metrics 78

ConversionXL

JULY 18, 2017

To answer these questions, you need to be able to track a user from the moment they first learn about you to the moment they become a customer. I recommend companies consider investing in product analytics tools when they reach the following numbers: 100+ B2B users (companies) or 2000+ B2C users (consumers). Cohort Analysis.

Analytics 107

Analytics Product Channel Retention 107

ConversionXL

APRIL 4, 2017

Though, increasingly, you can target with great granularity (especially on social) and set up custom audiences to create a holistic full-funnel paid strategy. This usually means you have a high lifetime value and it’s relatively cheap to acquire customers. Do you think you could turn some of those queries into customers?

Channel 118

Channel Marketing Viral SEO 118

crowdSPRING Blog

AUGUST 7, 2018

Your website is designed for you, not for your customers. Redesigning just a section of your site, or reevaluating how your customers get from point A to point B (also known as a “user flow”) might be all you need. The results: The number of customers purchasing went up by 45%. You aren’t getting the results you want.

Small Business 59

Small Business Mobile Design Search 59

Mucker Lab

APRIL 6, 2023

If you go back to thinking about what kind of company is a great fit for PLG, there are two important criteria: The first one is your target segment, your customer size. Obviously if you target enterprise customers, you usually have a very large ACV (Annual Contract Value) and the product usually is complex. That’s the success.

Product 78

Product CTO Hire Startup Fractional CTO 78

ConversionXL

AUGUST 27, 2020

Predictive analytics help you understand what your customers are going to buy before they do. *. *. To answer these questions, you need to be able to track a user from the moment they first learn about you to the moment they become a customer. Perhaps your onboarding funnel has a poor conversion rate or your user retention is too low.

Analytics 90

Analytics Product eCommerce Channel 90

The Startup Magazine

NOVEMBER 26, 2023

In B2B businesses, account-based marketing (ABM) is a potent strategy that revolutionizes how brands engage with their audience. How Account-Based Marketing Can Help B2B Businesses Account-based marketing is a strategic approach that customizes marketing efforts toward specific high-value accounts.

Customer 147

Customer Marketing Campaign Architecture 147

Up and Running

APRIL 17, 2018

B2B ecommerce sales , (businesses selling directly to other businesses) generate three times as much revenue as B2C, at $7.7 Offline, a well-run store offers a clean, organized shopping experience and incredible customer service. A responsive website automatically resizes to fit the device your customers are viewing your website on.

SEO 80

SEO eCommerce Software Review Analytics 80

David Teten

DECEMBER 16, 2015

For early stage companies, the metrics that matter might typically center around activation, engagement and retention. Josh Gebhardt, CEO, MetricStory , observes that horizontal spread across and within an organization’s functional siloes is a good metric for B2B products. Users/Customers. Customer Acquisition Cost (CAC).

Metrics 60

Metrics Analytics Balance Sheet .Net 60

YoungUpstarts

AUGUST 28, 2017

How do you plan on retaining customers when so many of them are failing? In other words, Shopify is making it easier for customers to end their relationship with the platform by transferring their ownership. Should you be looking at retaining your customers, or merely their transaction? Better customer experience.

Customer 124

Customer eCommerce Marketing Retention 124