How Employee Experience Shapes Brand Perception
Duct Tape Marketing
JUNE 7, 2023
We've moved from trying to make call centers a cost center to make it more of a revenue generation engine, right? So if your frontline team doesn't have what they need, it shows itself in those experience metrics on the customer side. Is the paper bamboo? Tiffani Bova (05:06): Well, yeah. Is the product and service good?
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