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But if your B2B ecommerce site differs on any of those elements—high prices, large quantities, or a need to serve B2C and B2B buyers—things change. What works with the average B2C consumer won’t always work with B2B ecommerce buyers. A more complex salescycle. B2B salescycles can last for months, even more than a year.
Client education is central to marketing messaging, too, especially for sellers with long salescycles. The same is true in marketing, especially for companies with long salescycles. That’s true even among B2B customers who are supposedly more rational than their B2C counterparts.
To have the future we wanted, we needed to shift away from monetizing our open-data community and toward enterprise sales. It wasn’t quite a flip from B2C to B2B, but it was close. by downloading guides, using the open parts of our product, requesting a demo). But first, a quick example of what you’re aiming for. Opportunity.
Some of the same underlying principles apply, but because of the inherent differences in buying decisions and salescycles, pulling B2C optimization practices straight from the book might be a bad idea. There are a few things that make optimizing for B2B a different beast: The salescycle is usually longer.
There are a few reasons as to why entrepreneurs should venture into “B2B” (“Business to Business”) service based companies as opposed to any form of “B2C” (“Business to Consumer”) company, “B2B” product-oriented company or strictly a web-based B2B firm. What Is “B2C&# ?
Last week, in part one of the B2B versus B2C series, I explained there are several reasons as to why entrepreneurs should venture into “B2B” (“Business to Business”) service based companies as opposed to any form of “B2C” (“Business to Consumer”) company, “B2B” product-oriented company or strictly a web-based B2B firm.
Behavior Scoring = evaluating a lead based on the observed activities and behaviors of the individual across multiple channels (attending a webinar, viewing an RFP, downloading a thought leadership piece, scheduling a call with Sales, etc.). How long is the salescycle for an ideal customer (week, month, year, etc.)?
This isn’t limited to the B2C space. Three out of every four B2B buyers would rather self-educate than learn about a product from a sales representative, according to Forrester. A big downside of the high-touch sales model is that the CAC is out of control, and the salescycles are extremely long. Image source ).
A quick look around all the B2C startups shows that, although viral growth is often hoped for, in reality it is extremely rare. Use of a free trial, where the customer can easily download, or use a SaaS version of the full product to see if it works for them. For example: Create demo videos that answer every likely sales question.
If you are interested in learning more about the Bessemer 10 Laws of SaaS, you can listen to the webminar we did earlier this week with Salesforce by clicking on the picture below: You can also download the full white paper on the SaaS section of the Bessemer website or browse quickly through the slides on slidehsare. at 11:09 AM.
Bill Leake: Optimizing for the “Considered Purchase”: What Changes if You’re B2B or Expensive / Long SalesCycleB2C? Longer decision cycle. Unbounce released a really cool report that you guys should download. The maximum number of interactions they are willing to make. Image Credit. Who is the B2B buyer?
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