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That’s why Customer Acquisition Cost (CAC) is such a critical metric. LTV/CAC – Understanding the golden metric. Often touted as the north star for businesses, LTV/CAC is the single most important metric to gauge business health. Note that B2C organizations tend to have higher churn than B2B businesses. Conclusion.
These 6 KRIs are The CHICAGO MetricsR and are the result of an aggregation algorithm based on any number of tactical metrics. Since basis of the company was to create, track, and report out on metrics it fit with the theme and the name, hence, CHICAGO MetricsR. Photo credit: Jenna Green. Thanks to Jenna Green, Moscow Muled ! #12-
My solution to these problems was to create a simple framework we can use to put our customers first, evaluate our marketing programs, and right-align our view of success (metrics). If you are in the See or Think consideration stages, there are plenty of engagement points for you (marked in green and orange respectively). ADD TO BAG.
You can hover over each box to get a sense of the key metrics. The core performance of the current website look like this… While we are applying it to a B2B case, it could just as easily be applied to a B2C / Ecommerce scenarios. The green intensity drags our eyes to handful of cells we need to look first. Sugar cane.
From B2C to B2B. B2C sites like Travelocity and Fry's have not cornered the market on this. I click on Paypal and then Continue and I get my review page for the costs and a nice green Checkout With Paypal button. Take any metric you want. Pick any metric you want. We will look at many different examples.
Yes, I worry that Analysts, and Marketers, are spending too much time with their head buried in custom reports and advance segments and smart calculated metrics and strategic or tactical dashboards. It does not matter if you are are B2B or B2C. Turns out you have to click on the Unlocked green icon. Extremely frustrating.
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