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Can You Really Overhaul A Nation’s Customer Service Culture?

YoungUpstarts

So one of the nation’s largest hospitality companies, LUX* Resorts (at the time named Naiade Resorts), decided to take on a gargantuan task — to contribute to the national culture with a powerful dose of uplifting service. Many organizations try to train their employees in customer service when they should be educating them.

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5 Reasons Dragon Army is not your average company

Jeff Hilimire

Yeah, we don’t have the typical company, or even agency, name. And to sit at the Metro Atlanta Chamber of Commerce board meetings and see name plates for Atlanta’s great companies (Coca-Cola, Delta Air Lines, The Home Depot…) and then see “Dragon Army” next to them. More on that here. That’s fun.

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