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Episode 81: Profitability in Farming with Kathryn Kerby

Mike Michalowicz

Kathryn has been involved with farming and ranching, either as an employee or as a business owner, for over 30 years. She started working on horse ranches while still in high school in Colorado, then spent time with small diversified livestock and vegetable operations in Pennsylvania’s Amish country in the early 90’s.

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Episode 77: Transitioning from Check-by-Check to Profitability with Keith Fear

Mike Michalowicz

Among the strategies that Keith used he discovered that he had great employees, but they weren’t doing the great things they should be doing, so he shifted them around. Keith is a 25 year veteran Commercial Hot Air Balloon pilot and owns and operates Balloons Over The Rainbow, Inc. the largest Hot Air Balloon ride operator in St.

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Can You Really Overhaul A Nation’s Customer Service Culture?

YoungUpstarts

But the competition in global tourism is intense, with the Maldives, Seychelles, Bali, Phuket, Jamaica, Bahamas, and many other locations offering sun and sandy beaches. Many organizations try to train their employees in customer service when they should be educating them. Create a strong foundation through education.

Mauritius 205
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5 Reasons Dragon Army is not your average company

Jeff Hilimire

We pay for an employee and their guest to come on the cruise with us. This year we’re doing a 4-night Norwegian cruise to the Bahamas. It’s not just a nice poster on the wall, its the cornerstone of how we operate. This is one that I pulled from Spunlogic, my first company. Focus and clarity.

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