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Poorly calculated LTVs can become BVs (bankruptcy values). So if you paid $100 for a customer who converted via a Facebook ad or Google search ad (SEM) that is not your CAC. What are the re-marketing or retention cost assumptions? CAC is often measured incorrectly and doesn’t often doesn’t capture the true costs of acquisition.
The thing is that leads age – they become uninterested in what you have to offer for a variety of reasons (job changes, bankruptcy, already found a better product/service, etc.) Dealing with a lot of segments and messages didn’t let us coordinate retargeting campaigns in social or SEM. Are you doing something wrong?
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