Both Sides of the Table

FEBRUARY 15, 2016

When you raise larger rounds there is more “due diligence,” which includes: calling customers, looking at financial metrics, doing cohort analysis (looking for trends like changes in churn rates), evaluating competitor positioning and understanding more of the competency of your executive team.

Burn Rate 150

Burn Rate Cap Table Valuation Software Review 150

Occam's Razor

APRIL 8, 2013

To win in business you need to follow this process: Metrics > Hypothesis > Experiment > Act. We are far too enamored with data collection and reporting the standard metrics we love because others love them because someone else said they were nice so many years ago. This should not be news to you. Online, offline or nonline.

Metrics 157

Metrics Analytics Lean Churn Rate 157

ConversionXL

AUGUST 12, 2016

It’s a common acronym that gets thrown around in the SaaS world that’s basically a “businessy” way of saying “important metrics for tracking your business.” The Metrics That Matter. MRR is probably the most critical metric for any subscription business. LTV = ARPA * % Gross Margin / % MRR Churn Rate.

Software Review 48

Software Review Metrics Revenue Acquisition 48

Duct Tape Marketing

JUNE 7, 2023

Her new book The Experience Mindset: Changing the Way You Think About Growth , explores the relationship between employee experience (EX) and customer experience (CX) in businesses and how companies should adopt a mindset that strengthens both EX and CX simultaneously. We looked at net promoter scores, CSAT scores, attrition rates, right?

Employee 90

Employee Technical Review Advisory Board Sales 90

Up and Running

NOVEMBER 12, 2018

Maybe your subscription box is a monthly curated selection of comic books. If you partner with a large, wealthy private school district who wants you to provide comic book packages to all their eighth-grade students every month, that contract might be key your business survival for a period of time. Key metrics. Future plans.

Business Plan 63

Business Plan Curation Balance Sheet Intellectual Property 63

Cracking the Code

OCTOBER 10, 2008

Effectively measuring and understanding your CAC and CLTV metrics are key to future success. Bessemer SaaS Law #1: Your key monthly business metrics are: CMRR (Committed Monthly Recurring Revenue), Churn, and Cash flow - “Bookings” is for suckers. Brian, Paglo www.paglo.com. Great list! Great list!

Software Review 48

Software Review North America Europe Metrics 48

Startup Lessons Learned

MARCH 21, 2013

The book has been a year in the making, and authors Ben Yoskovitz and Alistair Croll —themselves successful founders with several exits under their belts—spent much of that time speaking with founders, investors, and analysts to understand a really basic, but seldom-asked, question: What's normal? to 3% a month.

Analytics 167

Analytics Lean Metrics Churn Rate 167

BeyondVC

DECEMBER 10, 2009

Given my experience with SAAS based companies like GoToMyPC (Citrix Online now) and LivePerson (Nasdaq: LPSN), we also spent some time discussing key financial metrics for SAAS businesses that he should pay attention to as he ramped up his business. Another area that is quite important is churn rate.

Churn Rate 112

Churn Rate Burn Rate Startup Metrics 112

Startup Lessons Learned

SEPTEMBER 13, 2010

Lessons Learned by Eric Ries Monday, September 13, 2010 The Superbowl ad test I am a firm believer in the danger of vanity metrics , numbers that give the illusion of progress but often mask the true relationship between cause and effect. Vanity metrics are generally bigger. Vanity metrics. The solution? Is that really news?

San Francisco 154

San Francisco Metrics Lean PR 154

VC Cafe

NOVEMBER 5, 2024

I’ve seen this happen many times in startups: you’ve done everything by the book. Product-market fit isn’t just about checking boxes or hitting metrics. It’s about understanding your customers deeply, iterating relentlessly, and being willing to pivot when necessary.

Product 158

Product Marketing Sales Cycle Churn Rate 158

maplebutter.com

JANUARY 8, 2013

Written By Dan Martell on February 2nd, 2012 | Category: Hiring LeanStartup Marketing Metrics Startup Life | 6 Comments. Building Metrics / Usage Reports / KPI 3. Product/Metrics (70%/30% time) * Get your product activation (sign-up + meaningful action) to 60% * then, Get your product retention to 20% weekly. 10) Metrics.

Technical Review 44

Technical Review Startup Cofounder Software Review 44

BeyondVC

DECEMBER 9, 2009

Given my experience with SAAS based companies like GoToMyPC (Citrix Online now) and LivePerson (Nasdaq: LPSN), we also spent some time discussing key financial metrics for SAAS businesses that he should pay attention to as he ramped up his business.    Another area that is quite important is churn rate. 

Churn Rate 78

Churn Rate Burn Rate Startup Metrics 78

Software By Rob

JULY 21, 2011

If you own an application with a recurring pricing model, you need to know your price point and churn rate for each of your plans in order to calculate your LTV. Some larger SaaS firms get their churn below 1% per month (see this post for some average annual churn rates based on SaaS company size).

CPA 73

CPA Churn Rate Customer Acquisition 73

ReadWriteStart

AUGUST 26, 2022

So, think of the typical two founders with a pitch book in a garage. Do you have other efficiency metrics that you look at when you evaluate businesses to check the quality of growth and the quality of the revenues? . You can break that down into the inverse of that churn. I’m a partner at TCV, which we founded in 1996.

Partner 132

Partner Cofounder Retention Acquisition 132

ConversionXL

OCTOBER 11, 2022

Customer retention is a metric that measures customer loyalty and how good your business is at keeping customers over time. A good retention rate means people continue to choose you over a competitor, deepening customer relationships and reducing churn rate. What is ecommerce customer retention (and why does it matter)?

Retention 111

Retention eCommerce Channel Community 111

andrewchenblog.com

JANUARY 28, 2010

Comments Click to download Freemium spreadsheet Background on this discussion Last year, the stupendous Daniel James co-hosted a talk with me on Lifetime Value metrics for subscription and virtual goods-based items. CPM/CPA/CPC) What do the intermediate metrics look like? impressions/CTR/etc) How does your signup funnel perform?

CPA 51

CPA Retention Viral Acquisition 51

Cracking the Code

DECEMBER 11, 2015

Typically, it is a combination of an inside sales engine generating leads and booking appointments for an outbound door to door sales team. how many searches are available on Adwords) and what is the quota attainment and churn rate of the sales people as well as their profile SMB online sales (e.g.,

San Francisco 48

San Francisco Churn Rate Silicon Valley Engineer 48

Up and Running

MARCH 11, 2015

Food, technology, bioscience, services, you need to know the metrics for your model. I’m going to share what the metrics are for a SAS business, which is software as a service, and that’s what we are here at LivePlan, so these are the things that we track on a daily basis. Then referral rates and opt-out rates.

Technical Review 60

Technical Review Software Review Due Diligence Exit Strategy 60

Hearpreneur

OCTOBER 20, 2019

4- Reduce churn rate by half. My big hairy audacious goal for my business by the end of this year is to reduce our churn rate by half. In the course of writing the paper, I concluded I needed to write a book to be a major anatomical source for the lymphatic system. Thanks to Scott Cuthbert, Safeopedia.com ! #4-

Papua New Guinea 82

Papua New Guinea Hawaii Churn Rate Advisory Board 82