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The CustomerDevelopment process is the way startups quickly iterate and test each element of their business model , reducing customer and market risk. The first step of CustomerDevelopment is called Customer Discovery. outside the building and test them in front of customers.
One of them used to be a lead developer at [insert hot consumer tech company here]. Early customerdevelopment talks are going great which keeps the team really excited. Three months in, the burn is now at $70k/month. The team thinks their investors still love them and that they are still a hot company.
Berkeley Haas Business School was courageous enough to give me a forum teach the CustomerDevelopment Methodology. There is a earlier phase *prior to Vacuum Tubes* in Santa Clara Valley tech history as well involving Federal Telegraph and “Federal-Poulsen Arc Converter&# radio transmitter. Who would have known?
This post describes how following the traditional product development can lead to a “startup death spiral.&# In the next posts that follow, I’ll describe how this model’s failures led to the CustomerDevelopment Model – offering a new way to approach startup sales and marketing activities.
Do you really want to spent $100k building a product to discover through CustomerDevelopment that the market is too small? Let’s start with how much value you think you’ll create for your customer if they use your product in terms of hours saved, costs avoided, extra sales, better conversion rates or whatever.
A version of this article first appeared in the Harvard Business Review. Tech IPO prices exploded and subsequent trading prices rose to dizzying heights as the stock prices became disconnected from the traditional metrics of revenue and profits. Then the cycle repeats with a new set of technologies. Then one day it was over.
Build a world-class technology platform, with patent-pending algorithms and the ability to scale to millions of simultaneous users. This is why agility is such a prized quality in product development. As far as I know, there are no products that are immune from the technology life cycle adoption curve. We can skip the chasm.
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