Steve Blank

MARCH 4, 2010

One of the principles of Customer Development is to get out of the building and understand the smallest feature-set customers will pay for in the first release.). I can’t get more than one of ten potential customers to think that this is something they’d buy.” Or worse, that every potential customer should want it.

Customer Development 313

Customer Development Business Model Developer Search 313

Steve Blank

AUGUST 21, 2013

—— When I wrote Four Steps to the Epiphany and the Startup Owners Manual , I believed that Life Sciences startups didn’t need Customer Discovery. What we found is that during the class almost all of them pivoted - making substantive changes to one or more of their business model canvas components.

SBIR 321

SBIR Technical Review Lean Startup 321

Startup Professionals Musings

FEBRUARY 8, 2020

As a long-time mentor to entrepreneurs, here is my collection of smart risks that investors and I look for in new startups: Focus on a tough customer problem rather than a fun technology. Investors hate technology solutions looking for a problem, due to the high risk of no customers. Implement a modern real business model.

Management 322

Management Entrepreneur Forecast Stock Options 322

ConversionXL

JULY 21, 2022

By focusing intently on a single measurement, known as a north star metric. They even employ a dedicated “System Implementation Manager” whose sole responsibility is to drive adoption and get 70% of customers using the product daily. The north star metric defines success for the whole company and aligns teams on a growth trajectory.

Metrics 120

Metrics Acquisition Revenue .Net 120

Steve Blank

AUGUST 3, 2012

Long before there was the Lean Startup, Business Model Canvas or Customer Development there was a guy in Santa Barbara California who had already figured it out. I want to tell you a story about how a team pivoted and succeeded by synchronizing product and customer development. Here’s a guest post from Frank.

San Jose 261

San Jose Technical Review Customer Development Software Review 261

Startup Professionals Musings

NOVEMBER 2, 2022

As a long-time mentor to entrepreneurs, here is my collection of smart risks that investors and I look for in new startups: Focus on a tough customer problem rather than a fun technology. Investors hate technology solutions looking for a problem, due to the high risk of no customers. Implement a modern real business model.

Forecast 304

Forecast Stock Options Technical Review Metrics 304

Startup Professionals Musings

AUGUST 27, 2014

As a long-time mentor to entrepreneurs, here is my collection of smart risks that investors and I look for in new startups: Focus on a tough customer problem rather than a fun technology. Investors hate technology solutions looking for a problem, due to the high risk of no customers. Implement a modern real business model.

Startup 283

Startup Forecast Stock Options Technical Review 283

Startup Professionals Musings

JANUARY 25, 2023

No matter how well your business seems to have worked for you up to this point, you can be certain that it will need to be heavily transformed for tomorrow’s new world-wide economy and no industry sector boundaries. Not having a means to measure holistic impact. A few wrong turns should never deter you from reaching the destination.

Partner 350

Partner Operations Metrics Leadership 350

Startup Professionals Musings

OCTOBER 17, 2018

According to most investors I know, traction is some clear evidence that the “dogs are eating the dog food” – usually meaning that you have at least one customer paying full price for your solution. Another term often mentioned is “momentum,” or growing visibility and advocacy within your customer set.

Advisory Board 199

Advisory Board Technical Review Metrics Business Model 199

YoungUpstarts

AUGUST 30, 2011

times more likely to spend more than one standard deviation above the average on customer acquisition. times more likely to be focused on streamlining the product and making their customer acquisition process more efficient than consistent star tups. to 3 times as many of their customers early on. Inconsistent startups are 2.3

Silicon Valley 189

Silicon Valley Software Review Startup Cofounder 189

SoCal CTO

MARCH 11, 2013

If you do build the MVP and show it to them, they will ask you about your metrics. They really want metrics, not a product. The real question you should be asking is "When I've built this product and show you the following metrics, would you invest?" Investors demand more than that.

Algorithm 264

Algorithm Metrics Viral Venture Capital 264

Steve Blank

APRIL 21, 2011

Last week the teams tested their hypotheses about Customer Relationships (how do they get, keep and grow customers.) its product or service) to its customers. They found that sales to this channel would require a demonstration, and that dealers would have to demo the robotic weeders to the customers. Week 6 of the class.

Channel 234

Channel Artificial Inteligence San Francisco Business Model 234

Steve Blank

OCTOBER 24, 2017

None of this was law, and nothing in writing required this; this was just how these firms did business to protect their large institutional customers who would buy the stock. This required a repeatable and scalable sales process, which required a professional sales staff and a product stable enough that customers wouldn’t return it.

Founder 281

Founder Technical Review CTO Hire IPO 281

Up and Running

DECEMBER 6, 2012

Lean Planning is a set of tools for discovering a business model that works, building an action plan to test your assumptions, creating financial models and a plan for a viable business, and tracking your performance so you can adjust your plan on the fly, quickly and easily.

Lean 147

Lean Silicon Valley Forecast Technical Review 147

YoungUpstarts

AUGUST 24, 2017

Subscription business models have been around for a pretty long time, but thanks to modern technology, this model has evolved from milk or newspapers delivery to a versatile eCommerce experience. Subscription business brings recurring revenue. It is a bootstrappable model. Conclusion.

Churn Rate 149

Churn Rate eCommerce Business Model Bootstrapping 149

Duct Tape Marketing

NOVEMBER 2, 2023

Unlocking the Power of Data: Transforming Metrics into Actionable Insights written by John Jantsch read more at Duct Tape Marketing The Duct Tape Marketing Podcast with John Janstch In this episode of the Duct Tape Marketing Podcast , I interviewed Peter Caputa, CEO of Databox, an innovative player in the realm of marketing analytics.

Metrics 92

Metrics Analytics Forecast Software Review 92

A Smart Bear: Startups and Marketing for Geeks

MARCH 21, 2017

Revenue multiples, profit multiples, premium over the previous financing — these are metrics used by sellers to help determine a minimum acceptable price. So the shift to mobile meant Facebook’s business model was breaking. hundreds of millions of customers) and still growing fast. This had to be remedied.

Balance Sheet 242

Balance Sheet Vertical Acquisition Revenue 242

Startup Professionals Musings

MAY 29, 2019

A platform is a business model and capability that can be accessed and customized by external users. Create and practice an obsession over customers. Make sure everyone knows it’s their job to maintain empathy and exceed customer expectations. Institute deep metrics measuring all aspects of the customer experience.

Artificial Inteligence 222

Artificial Inteligence Agile Technical Review Demand 222

Startup Professionals Musings

OCTOBER 21, 2023

How do you convince investors that your business model will really work, before you have a revenue stream that exceeds your expenses? Even if you are bootstrapping your business, and you are the only investor, you should be asking yourself the same question. Customer support is more than handling exceptions.

Business Model 273

Business Model Customer Angel Investor Bootstrapping 273

Gust

APRIL 27, 2014

This will include the first version of many critical processes that can be split out later, including market opportunity, requirements, product definition, business model, sales process, and organization. Even if you are doing the work yourself, you need to document requirements, features, metrics, and milestones.

Startup 187

Startup Institutional Investors Angel Investor Bootstrapping 187

Startup Professionals Musings

JULY 17, 2019

He outlines six dimensions of a winning business strategy, with some practical, research-based steps that I like, to focus on in achieving extraordinary results: Above all, deliver an exceptional total customer experience. This requires constant study of what your customers value, what competitors offer, and your target market.

Technical Review 218

Technical Review Revenue Analytics Metrics 218

YoungUpstarts

JANUARY 7, 2018

The digital revolution is disrupting the traditional business model for small and medium businesses (SMBs). The traditional advantages of small businesses over corporations are personalized service and an inventory of niche products tailored to their local market. by Humberto Farias, CEO and co-founder at Concepta.

Artificial Inteligence 164

Artificial Inteligence Analytics SCRUM Cofounder 164

Both Sides of the Table

MAY 23, 2012

In an over-funding environment companies are encouraged to eschew revenues in a land grab to acquire eyeballs, clicks, page views or whatever other vanity metrics give VCs the false comfort that they’re sitting on a gold mine. The Exit Problem. Search for a restaurant, book a table, eat in 30 minutes. Bottom of the sales funnel.

Venture Capital 347

Venture Capital Technical Review LP Mobile 347

Steve Blank

SEPTEMBER 14, 2009

In this time, building a successful business meant building a company that had paying customers quarter after quarter. It did not mean building a startup into a company to flip or hype on the market with no earnings or revenue, but building a company that had paying customers. My own metric is that you need experience >= 1.5

Silicon Valley 237

Silicon Valley IPO Technical Review Venture Capital 237

A Smart Bear: Startups and Marketing for Geeks

JULY 23, 2013

So no, this upside-down business model isn’t what a SaaS business should construct. The mindset works like this: It costs a lot of money to land an enterprise customer. And: how many times do you run through that process and still lose the customer? 30% cost to serve the customer. (Can

Business Model 335

Business Model .Net Revenue IPO 335

ReadWriteStart

JULY 7, 2021

Various business models in an on-demand courier delivery app. Business to Consumer (B2C) – It is the most common type of business model. User-friendly courier delivery apps ensure round-the-clock fulfillment of parcels to customers across different locations. .

Technical Review 163

Technical Review Artificial Inteligence Demand Social Media 163

Startup Professionals Musings

FEBRUARY 17, 2018

As a long-time mentor to entrepreneurs, here is my collection of smart risks that investors and I look for in new startups: Focus on a tough customer problem rather than a fun technology. Investors hate technology solutions looking for a problem, due to the high risk of no customers. Implement a modern real business model.

Forecast 161

Forecast Stock Options Technical Review Metrics 161

Up and Running

SEPTEMBER 14, 2021

Sales is all about how to get more customers, and relationship funnels prioritize establishing a genuine connection with your customers. To boost customer engagement and prepare them so that they can be presented with your offer, which will be the ideal answer to their problem at the ideal time. Build and define relationships.

Sales 152

Sales Audience Social Media Email 152

Gust

DECEMBER 27, 2012

You should know EVERYTHING about your business, product, customers and competition. You should know every metric regarding customer acquisition, conversion and retention. You should have a crystal clear understanding of your business model and your financials.

Software Review 164

Software Review Term Sheet Technical Review Angel Investor 164

Up and Running

AUGUST 21, 2018

Historically, entrepreneurs have taken months to craft detailed plans without even gathering feedback from potential customers. Entrepreneurs have viewed business planning as a single hurdle to get their business up and running or a thick wad of paper to shove across a banker’s desk in order to get the funding they need.

Lean 134

Lean Forecast Software Review Business Plan 134

VC Cafe

FEBRUARY 21, 2023

They encompass the effectiveness of marketing (the startup’s ability to reach and resonate with target customers) and stickiness (the product’s ability to deliver value to customers over time). In this post, we’ll take a closer look at the benchmarks on conversion, retention and churn for the key business models.

Retention 109

Retention Conversion Churn Rate B2C 109

The Startup Magazine

APRIL 22, 2024

When it comes to startups, the focus often gravitates toward acquiring new customers, expanding market reach, and chasing growth metrics. Source: Pexels Data from the US Census Bureau indicated that 5,481,437 new businesses were established in 2023, setting a record.

Retention 148

Retention Reputation Startup Social Network 148

ConversionXL

AUGUST 19, 2014

This is particularly good for seeing if the correct values for custom dimensions, events, or any other parameter in the hit payload are being sent back to the GA servers. One of the most important features of Universal Analytics is the ability to set Custom Dimensions. Custom Dimensions. Custom Dimensions. DOM Element.

Analytics 133

Analytics Management Metrics HTML 133

ConversionXL

SEPTEMBER 15, 2020

Like any popular business term, “customer centricity” is often abused by businesses that shoehorn it into their core values. It’s actually better not to claim customer centricity if you can’t get people across your business to really care about your customers. Find new ways to fix old customer pains points.

Customer 85

Customer Community Revenue Software Review 85

ConversionXL

JUNE 2, 2022

Account-based marketing is an approach where marketing and sales work together to nurture target accounts and convert or retain customers. Sales finds aligned accounts and works with marketing to create customized journeys. Sales and marketing collaborate until a deal is closed and beyond to secure long-term customer retention.

Customer 98

Customer Marketing Channel Acquisition 98

Steve Blank

JUNE 26, 2015

The first, the notion of the “ ambidextrous organization ” from O’Reilly and Tushman , posits that companies that want to do continuous innovation need to execute their core business model while innovating in parallel. Horizon 1 activities support existing business models. Horizon 1 is the company’s core business.

Lean 120

Lean Management Business Model Incubator 120

Steve Blank

DECEMBER 17, 2009

Gathering real-world feedback from customers is a core concept of Customer Development as well as the Lean Startup. When I asked him if he actually had personally left the building and talked to these potential customers, or even had gotten them on the phone, he sounded confused. Metrics tell you that something is happening.

Metrics 243

Metrics Customer Customer Development Lean 243