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Can You Really Overhaul A Nation’s Customer Service Culture?

YoungUpstarts

OCTOBER 11, 2012

In a harsh global economy, great service is the price of admission. And if you’re a leader at global enterprise, no doubt you’ve gained more than a few gray hairs worrying about it. If you’ve never heard of Mauritius, take note. Before the global recession, Mauritius was a popular vacation destination for Europeans.

Mauritius 205
Mauritius Singapore Customer Seychelles 205
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The 4-Star Turnaround: How A Struggling Island Airline Revolutionized Service

YoungUpstarts

FEBRUARY 19, 2015

In a super-connected global economy, a company is only as good as its reputation for service. One recent success story is Air Mauritius, a national airline for the island nation Mauritius, located in the Indian Ocean. The Air Mauritius journey highlights some key lessons: 1. Colleagues are customers too. Big mistake.

Mauritius 100
Mauritius Singapore United States Employee 100
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