The 4-Star Turnaround: How A Struggling Island Airline Revolutionized Service
YoungUpstarts
FEBRUARY 19, 2015
One recent success story is Air Mauritius, a national airline for the island nation Mauritius, located in the Indian Ocean. Not only did Air Mauritius improve its Skytrax rating from the merely average 3 stars to the far more prestigious 4 stars, it realized an $8 million profit. Colleagues are customers too. Big mistake.
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