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How To Develop Your Customer Retention Strategy

ConversionXL

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Retention 112
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The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Retention 115
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article thumbnail

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Retention 105
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5 Reasons Why Your Restaurant or Takeaway Needs an EPOS System (+ How To Choose One)

The Startup Magazine

Having menu items in stock at all times increases customer satisfaction. In addition, by tracking customer preferences, businesses can use behaviors and trends to create targeted marketing campaigns. A personalized experience enhances customer satisfaction, builds loyalty, and improves retention.

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The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

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How to Master Customer Value Optimization

ConversionXL

When we surveyed 450 professionals last year, our study revealed that 65% invest at least 70% of their budget on acquisition, and that NPS , CLV, and retention are among the least-monitored KPIs. Customer retention rate; New customer stickiness. Customer retention rate. Developing the retention strategy. RFM distribution.

Customer 132
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How to Use Storytelling in Business to Build Captivated Audiences

ConversionXL

They even used this reputation to ask their customers not to buy their jackets in a groundbreaking anti-consumerism ad campaign : . It must align with the marketing funnel stages (awareness, consideration, conversion, retention) as well as the customer journey. Retention—Inspire engagement. We seek connection and attachments.

Audience 153