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Customers Love Free Stuff … But That’s Not Your Problem

abovethecrowd.com

They return the favor by doing more banking business with said banks, and some of the windfall-money comes right back to the bank via other channels. Chris calls this the “at Pricing” multiple, and you should notice that is is much lower than the $VEEV multiple of 18X. Unfortunately, the real story is even worse.

IPO 82
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The cardinal sin of community management

Startup Lessons Learned

They are largely invisible in the normal channels where customer service and community management pays attention. People arrive on the forums because they've tried going through the "proper channels" to no avail. It has channels to speak to but they continue to be closed and frankly rather rude. Just like in IMVU.

Community 158