6 Customer Journey Mapping Examples: How UX Pros Do It
ConversionXL
AUGUST 23, 2017
First, Outline Your Personas, Timeline, and Channels. Three other aspects to keep in mind are User Personas, Timeline, and Channels. What channel(s) have you chosen to analyze your customer experience on? It will arm them with more design thinking than the most cutting edge white paper.” IdeaRocket.
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