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How to Turn First Time Customers Into Repeat Customers in 2021

Up and Running

Relying on a full-fledged voice of the customer program might be a good idea as you go out collecting feedback. Start a loyalty program. One tried and true method for encouraging repeat visits is by rewarding customers through a loyalty program. Are loyalty programs worth it? How to build a loyalty program.

Customer 154
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How to Create a Marketing Funnel by Responding to Customer Behavior

ConversionXL

Set up loyalty programs to reward customers. Loyalty programs are a way to get customers to buy again. Create a referral program that encourages recommendations. A referral program can provide you with a steady stream of leads by actively rewarding customers for recommending you. What pain points are customers facing?

Customer 140
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Common B2B Challenges and How To Solve Them

ConversionXL

Companies experience a high churn rate because of bad product adoption. MQL cost significantly increased. Our findings also suggested, marketing-qualified leads didn’t always convert to sales opportunities as expected. Many customers think about the solution or service as a fancy add-on, but not as a part of operational processes.

B2B 150
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9 Case Studies That’ll Help You Reduce SaaS Churn

ConversionXL

How Groove Reduced Churn by 71% By Defining “Why” Customers Quit. churn rate meant the company’s growth was unsustainable. This email received a 10% response rate, and 30% of the users who responded were still customers after 30 days. Leverage what you learn to intervene with high-risk users and lower your churn rate.

Retention 106
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3 Creative Ways to Grow Your Email List

Duct Tape Marketing

That is why email list growth is the single most important aspect of any sustainable email marketing program. This churn rate, as it’s called, is comprised of subscribers who unsubscribe, mark your email as spam, change employers (and therefore email addresses), and so on. It’s imperative that list growth be ongoing.

Email 78
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Product Design for SaaS Startups: Best Practices and Examples

ReadWriteStart

Customer churn rate: Customer churn rate is the percentage of customers who cancel their monthly SaaS subscriptions. A high customer churn rate can indicate problems with the product or that the company is not effectively marketing its product to potential customers. What do you want your product to do?

Design 105
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Acquire New Users by Adding Growth Hacking to your Marketing Strategy

ConversionXL

The team created a referral program that allowed users to earn more storage for recommending Dropbox to their friends. Similarly, Dropbox’s referral program might have fallen flat if people had to personally pester their friends. It makes it easy for users to claim their incentive (via a link), and it makes the program cumulative.

Retention 113