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[Review] The Social Customer

YoungUpstarts

It covers community management, listening on social channels, mining of one’s customer database, establishment of a social CRM team, and the invoking of either macro responses (automated activities like birthday coupons) or micro responses (manual interventions like organising a press briefing). m = Measurement, a necessary evil.

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5 Tips to Becoming a More Customer Centric Organization

Both Sides of the Table

I know that their are independent software companies now focused on this like UserVoice and Get Satisfaction. But I believe that it creates an authentic relationship with your community. For me it’s more interesting to speak to their user community’s issues. cared about the feature set.

Customer 280
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We’re Hiring a Platform and Operations Associate at NextView

View from Seed

We are looking to bring on board a versatile new team member to support the varied internal operations of the firm as well as collaborate with the partners on our external programs and communications with the broader entrepreneurial community. Supporting other external PR and media relations for the firm. How To Apply .

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50 Best Twitter Chats For Business Students

YoungUpstarts

Where better to learn about the latest in business than from the Harvard Business Review ? This chat touches on a wide range of topics, including social media, marketing, advertising, technology, and PR. QR codes have been all over the place lately, especially in marketing campaigns. Marketing and PR. usguyschat.

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A Few Key People Really Can Make a Huge Difference

Both Sides of the Table

Seattle should be the envy of any non Silicon Valley tech community in the country. And that is precisely my thoughts for Seattle and what I plan to deliver on Thursday night: Which few key community leaders are going to step up and get those neurons properly firing and connected? My recipe for Seattle or your community: 1.

Seattle 317
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10 Essential PR Tips for Startups

mashable.com

10 Essential PR Tips for Startups. Sign up for her course on “ PR for Startups ” to learn more about getting media coverage for your fledgling business. ” “ Skillshare is a community marketplace to learn anything from anyone.” Jobs Awards Welcome to Mashable! October 10, 2011 by Erica Swallow.

PR 103
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The Ultimate CEO Twitter List

YoungUpstarts

jeremys : Learn about the industry of online reviews from Yelp co-founder and CEO Jeremy Stoppelman. missusP : Christine Perkett, CEO of PerkettPR shares her view as the head honcho of one of tech’s best PR companies. DuncanWierman : Duncan Wierman, software CEO, shares his insight into creative online marketing.

Cofounder 239