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Lessons Learned by Eric Ries Saturday, November 8, 2008 What is customerdevelopment? But too often when its time to think about customers, marketing, positioning, or PR, we delegate it to "marketroids" or "suits." Many of us are not accustomed to thinking about markets or customers in a disciplined way.
Thanks to Suns amazing PR blitz, there was tremendous demand for experts on Java, and I did my best to convince people that I was one of that mythical breed. The Entrepreneur’s Guide to CustomerDevelopment ► June (3) What is a startup? Case Study: Continuousdeployment makes releases n.
Whats striking about these stories, if you get past the PR hype, are two very important themes: These prodigies were self-taught, and had a fundamental fascination with technology from a very young age. The Entrepreneur’s Guide to CustomerDevelopment ► June (3) What is a startup? Expo (and a call for he.
Engineers are offenders in this category too, but so is any gender-segregated activity, like an all-female PR or marketing team. Engineers are offenders in this category too, but so is any gender-segregated activity, like an all-female PR or marketing team. Case Study: Continuousdeployment makes releases n.
Journalists, PR firms, investors, and the public at large love a scrappy come-from-behind story about two guys in a garage who figured out how to take down Goliath. CustomerDevelopment : a disciplined approach to finding out if there is a market for your product before its too late.
What the PR stories tend to leave out is that we can get attached to every part of our vision, even the dumb parts. For more on how to figure out which question applies in which context, see Business ecology and the four customer currencies.) and for which customer? and for which customer?
In the meantime, I think we have a good explanation for what all those PR dollars are being spent trying to obscure. Labels: product development 2comments: Anonymoussaid. The Entrepreneur’s Guide to CustomerDevelopment ► June (3) What is a startup? Case Study: Continuousdeployment makes releases n.
Even worse, entrepreneurs are faced with a constant barrage of vanity metrics from competitors and other companies engaged in PR. That’s what you pay PR firms for: to get an article written that is entirely factual and yet still provides positive spin for your company. The PR firm helpfully left out that context.)
The higher the vanity ratio, the more effective the PR. It helps companies with PR. And companies crave positive PR and control over their message – all for rational reasons. The higher the vanity ratio, the more effective the PR. It helps companies with PR. It sells newspapers and magazines.
This "success theater" is occasionally useful for PR or getting through a tough board meeting. This "success theater" is occasionally useful for PR or getting through a tough board meeting. The Entrepreneur’s Guide to CustomerDevelopment ► June (3) What is a startup?
The Entrepreneur’s Guide to CustomerDevelopment ► June (3) What is a startup? Case Study: Continuousdeployment makes releases n. Towards a new entrepreneurship ► 2009 (88) ► December (4) Continuousdeployment for mission-critical applica.
You could try and drive home that positioning with an expensive PR campaign, superbowl ads, and whatnot. The Entrepreneur’s Guide to CustomerDevelopment ► June (3) What is a startup? Case Study: Continuousdeployment makes releases n. No departments The Five Whys for Startups (for Harvard Business R.
What happened when we got early press (circa 2004) in violation of our own no-PR rule. The Entrepreneur’s Guide to CustomerDevelopment ► June (3) What is a startup? Case Study: Continuousdeployment makes releases n. No departments The Five Whys for Startups (for Harvard Business R.
This is completely analogous to the situation elsewhere on the internet, where launching a new website, product, or service with PR is getting harder and harder. Customers and prospects are overwhelmed by the number of media and companies clamoring for their attention. Acqusition competition is how new apps get new customers.
We go to mixers, buy fancy offices, focus on PR, and try to one-up each other. Instead, lets focus on building companies that matter , on creating real value for customers, and learning. The Entrepreneur’s Guide to CustomerDevelopment ► June (3) What is a startup? I think its wasteful.
Paid - if your product monetizes customers better than your competitors, you have the opportunity to use your lifetime value advantage to drive growth. In this model, you take some fraction of the lifetime value of each customer and plow that back into paid acquisition through SEM, banner ads, PR, affiliates, etc.
Announce a new product, start its PR campaign, and engage in buzz marketing activities. Marketing launch) Make a new product available to customers in the general public. Do your customers really read TechCrunch? Do some CustomerDevelopment instead. Spend your time with renewable sources of customers and iterate.
Publicists and those seeking PR and media attention should look elsewhere. * For example, if you’ve done lots of customerdevelopment, don’t suggest a talk reporting that; instead, tell us how you now do customerdevelopment in an unusual way that others might find useful. Instead , tell us what you’ve learned.
In a startup, these channels of communication are critical to understand for advertising, launch and PR purposes. But beyond the obvious, its also important to know where customers go to get answers to pressing questions. The Entrepreneur’s Guide to CustomerDevelopment ► June (3) What is a startup?
Launch with a PR blitz, including mentions in major mainstream publications. We can capitalize on new customers. As with many Silicon Valley failures, a flawless PR launch turned into a flawed customer acquisition strategy. The Entrepreneur’s Guide to CustomerDevelopment ► June (3) What is a startup?
I agree that listening and communicating is a key to success, but customerdevelopment can only do so much. Have you personally visited the Content Creator forums and read through the PR thread? When new changes roll out that aren't anticipated or expected - like the whole PR deal that became a PR mess - people PANIC.
Why do you think outsources have been happy to generate all this PR the past few years about people losing their jobs to India? The Entrepreneur’s Guide to CustomerDevelopment ► June (3) What is a startup? Case Study: Continuousdeployment makes releases n. Expo (and a call for he.
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