The cardinal sin of community management
Startup Lessons Learned
SEPTEMBER 11, 2009
It took hundreds of years for newspapers to learn to behave as worthy holders of this public trust and cover the news without fear or favour, and create a firewall between news and views and the ad-sales side of the operation. Since LL took over xstreet, they have seen a 34% DROP in users and sales, why? YOU and ONLY YOU.
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