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Conversion, retention and churn benchmarks

VC Cafe

Understanding the benchmarks on conversion, retention, and churn for your business is therefore critical. Let’s get the definitions straight: Conversion : The percentage of potential customers who complete a desired action, such as signing up for a trial, making a purchase, or subscribing to a service.

Retention 109
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Five Tech Solutions For Client Retention And Communication For Freelancers

YoungUpstarts

Programs such as Zoom or Whereby permit you to share screens, record meetings, and review your projects in detail during a meeting without disrupting the conversation. The post Five Tech Solutions For Client Retention And Communication For Freelancers appeared first on Young Upstarts. 4 – Online Organization.

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Why Startups Need to Focus on Client Retention Right from the Start

The Startup Magazine

However, amidst the frenzy of attracting fresh clientele, many startups overlook a critical aspect of sustainable success – client retention. Given that millions of startups are born every year, client retention has become more vital than ever for such new businesses.

Retention 148
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Startup Metrics

TechEmpower

R : Retention - Do they come back & re-visit over time? The metrics, and how they relate, are captured in his slide: Note the relationship between retention/referral efforts and lifetime value. A : Activation - What % have a "happy" initial experience? R : Referral - Do they like it enough to tell their friends?

Metrics 260
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Why The Haters are Wrong About Growth Hacking

Both Sides of the Table

In his maiden post on the topic he wrote, “After product-market fit and an efficient conversion process, the next critical step is finding scalable, repeatable and sustainable ways to grow the business. If you can’t do this, nothing else really matters. Growth hacking is a mentality that a company needs to be committed to.

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Remind Me Why I Love You? (Why “In Person” is Everything)

Both Sides of the Table

In our last meeting you asked me about our cohorts and why retention went down. Why “In Person” is Everything) was originally published in Both Sides of the Table on Medium, where people are continuing the conversation by highlighting and responding to this story. Your job is to break the convention. Remind Me Why I Love You?

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How To Be Successful In The New Customer Experience Battlefield

YoungUpstarts

Companies that actively focus on CX can significantly reduce churn rates, increase retention rates, and earn higher revenues. The conversation then, goes two ways. These basic efforts establish a human-to-human relationship with customers, and close the gap between online and offline conversations. .

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