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you) has to recognize when debate, conversation, and analysis can’t take you any farther. It was during those phone conversations that I truly learned what listening to the customer really meant. In other words, you’re focused foremost on doing the right thing for the right reasons, for all stakeholders. I apologize. You’re right.’
Decision expert (and leading poker player) Annie Duke comes back on the a16z Podcast — after our first conversation with her for Thinking in Bets , which focused mainly on WHY our decision making gets so frustrated — to talk about her new book , which picks up where the last left off, on HOW to Decide: Simple Tools for Better Choices.
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