Duct Tape Marketing

NOVEMBER 27, 2024

How To Sell Customer Experiences Not Customer Service written by John Jantsch read more at Duct Tape Marketing The Duct Tape Marketing Podcast with Jeannie Walters In this episode of the Duct Tape Marketing Podcast, I had the pleasure of interviewing Jeannie Walters. and the necessity of building a customer-centric culture.

Customer 73

Customer Cloud Technology PR 73

Startup Professionals Musings

AUGUST 4, 2017

Not so long ago, every business assumed that the keys to success were the highest quality product, the best value for the buck, and the best customer service. Now all we hear about is providing the best “customer experience.” You have to hear your customer’s dreams, goals, passions, and aspirations.

Customer 213

Customer Product Technical Review Marketing 213

The Startup Magazine

JULY 24, 2024

Understanding the cost of order fulfillment is important for any Amazon seller aiming to maximize profits. Several key factors influence these costs, with product type, size, and weight being the primary determinants. You can explore Amazon ecommerce fulfillment services to improve customer satisfaction and streamline operations.

Cost 167

Cost Technical Review Software Review Stock 167

Startup Professionals Musings

JUNE 2, 2021

I like the summary of the competitive reality in a new book, “ Rethinking Competitive Advantage: New Rules for the Digital Age ,” by Ram Charan, who relates a wealth of current experience from global clients: Customers expect a personalized experience. Features, availability, and brand are just the price of entry.

Software Review 355

Software Review Algorithm Global IPO 355

Startup Professionals Musings

NOVEMBER 28, 2020

But for founders who do their homework, the cost of entry is lower and the opportunity is higher than ever. Building a minimum viable product, with customer validation. Years ago, it cost a million dollars for a new e-commerce site, one that you can now create for almost nothing with current tools and technology.

Intellectual Property 404

Intellectual Property Startup Angel Groups Social Media 404

Startup Professionals Musings

APRIL 28, 2021

I recommend a trial run with an experiment or MVP (minimum viable product), at full price and cost, before the big bang launch, risking your investment money and a major time commitment. Look for validation from your mainstream customers. Growing too fast kills many new ventures, due to staffing costs, inventory, and funding delays.

Technical Review 329

Technical Review Merger Software Review Acquisition 329

Startup Professionals Musings

JANUARY 22, 2023

With a singular focus on building unicorns, very rapid growth has been a key metric. The distributed model draws on a diverse pool, helps manage costs, and captures regional insights and focus necessary to win local customers. Build for sustainability and resilience, as well as growth.

Global 345

Global Silicon Valley Marketing Indonesia 345

Startup Professionals Musings

MARCH 6, 2021

I’m sure all you accountants will agree that fixing the mistakes listed here does not require rocket science, but I’ve seen them so often that to be forewarned is to be forearmed: Failing to factor in fixed costs when pricing. Always use a break-even analysis to measure what volume and price are required to offset total costs.

Technical Review 379

Technical Review Finance Startup Salary 379

ConversionXL

OCTOBER 7, 2022

Customer acquisition cost (CAC) is an important metric for any ecommerce business. It tells you how much you need to earn per customer to run a profitable company. Put simply, you need a healthy customer acquisition cost for your business to succeed. What is the average customer acquisition cost?

Acquisition 22

Acquisition eCommerce Cost Customer 22

ConversionXL

JULY 21, 2022

By focusing intently on a single measurement, known as a north star metric. They even employ a dedicated “System Implementation Manager” whose sole responsibility is to drive adoption and get 70% of customers using the product daily. The north star metric defines success for the whole company and aligns teams on a growth trajectory.

Metrics 120

Metrics Acquisition Revenue .Net 120

Startup Professionals Musings

FEBRUARY 8, 2020

As a long-time mentor to entrepreneurs, here is my collection of smart risks that investors and I look for in new startups: Focus on a tough customer problem rather than a fun technology. Investors hate technology solutions looking for a problem, due to the high risk of no customers. It’s hard to recover from a tarnished image.

Management 322

Management Entrepreneur Forecast Stock Options 322

Startup Professionals Musings

MAY 1, 2020

With a singular focus on building unicorns, very rapid growth has been a key metric. The distributed model draws on a diverse pool, helps manage costs, and captures regional insights and focus necessary to win local customers. Build for sustainability and resilience, as well as growth.

Silicon Valley 312

Silicon Valley Indonesia Venture Capital Global 312

Steve Blank

SEPTEMBER 17, 2024

Finding a customer for your product in the Department of Defense is hard: Who should you talk to? Looking for DoD customers How do you know if they have money to spend on your product? How do you get their attention? It almost always starts with a Program Executive Office. government intends to communicate this information.

Programming 249

Programming Customer Portfolio Government 249

ConversionXL

NOVEMBER 22, 2022

Marketing metrics are a competitive advantage. You have to track metrics you can act on. In this article, you’ll learn which metrics to measure to understand and improve marketing performance. Table of contents What are digital marketing metrics? KPIs vs. digital marketing metrics 1. Where to track bounce rate 5.

Metrics 105

Metrics Analytics Marketing Acquisition 105

Startup Professionals Musings

OCTOBER 27, 2021

Most of the entrepreneurs I meet as an investor and advisor have no shortage of right-brain thinking, showing vision and creativity, but often don’t realize that their potential is being limited by a balancing focus on results, metrics, and customer specifics. Listen to customer feedback and tune your vision.

Technical Review 332

Technical Review Metrics Leadership Technology 332

Both Sides of the Table

NOVEMBER 14, 2017

There is nothing more pure than building a product, putting it out in the world and seeing paying customers using your product and in some cases loving it. MakeSpace (as he named it) would help you get your excess goods into low-cost warehouses. How long does it take me to pay back my original customer acquisition costs?

Operations 286

Operations New York City Technical Review Startup 286

Startup Professionals Musings

NOVEMBER 2, 2022

As a long-time mentor to entrepreneurs, here is my collection of smart risks that investors and I look for in new startups: Focus on a tough customer problem rather than a fun technology. Investors hate technology solutions looking for a problem, due to the high risk of no customers. It’s hard to recover from a tarnished image.

Forecast 304

Forecast Stock Options Technical Review Metrics 304

The Startup Magazine

FEBRUARY 7, 2025

Acting as the bridge between shippers and carriers, freight brokers ensure that goods are moved efficiently and cost-effectively. It’s not just about moving goods but also about optimizing routes and providing exceptional customer service.

Developer 129

Developer Technical Review Software Review Reputation 129

Startup Professionals Musings

DECEMBER 30, 2022

As a potential investor, I always think of the high rate of failure of disruptive technologies, due to the longer learning curve of customers, infrastructure change consistently required, and higher marketing costs. Before you act, shut up and listen to employees, customers, and futurists.

Technical Review 252

Technical Review Silicon Valley Software Review Metrics 252

The Startup Magazine

AUGUST 7, 2024

Running an ecommerce business requires efficient order fulfillment processes to get products to customers quickly and cost-effectively. Streamlining your fulfillment workflows can help you ship orders faster, reduce costs, and provide better customer service. Avoid using overly large boxes that raise charges.

eCommerce 167

eCommerce Software Review Metrics Analytics 167

Startup Professionals Musings

DECEMBER 27, 2019

My simple answer is that they keep their focus on customers, rather than technology. Jeff Bezos has kept his focus on customers. In my view, every startup in today’s world would do well to adopt a management system with the same key objectives: Start with a customer-obsessed business model.

Global 308

Global Marketing Technical Review Algorithm 308

Startup Professionals Musings

AUGUST 13, 2022

Exposure to customers, incumbents, and competitors all drive success. Being close to your customers, your vendors, or even your competitors can make all the difference. But it is an important metric for firms in pursuit of explosive growth. It’s just the first of many. Exposure is another key ingredient. It’s very important.

Las Vegas 309

Las Vegas Silicon Valley Arizona Montana 309

Steve Blank

SEPTEMBER 5, 2018

Reading the NY Times article “ Jeffrey Katzenberg Raises $1 Billion for Short-Form Video Venture, ” I realized it was time for a new startup heuristic: the amount of customer discovery and product-market fit you need to find is inversely proportional to the amount and availability of risk capital. ” Fire, Ready, Aim.

Lean 335

Lean Burn Rate Startup IPO 335

Startup Professionals Musings

AUGUST 19, 2022

Employees are still too often thought of as a commodity, to be acquired “just in time” for the lowest cost, and managed as a disposable asset. With the latest advances in software technology, it’s no longer cost-prohibitive for business entrepreneurs, who can’t yet afford a human resources department, to take advantage of analytics tools.

Analytics 303

Analytics Hiring Open Source Employee 303

The Startup Magazine

MARCH 9, 2025

It provides an avenue to leverage expert SEO expertise without the associated cost and complexity of in-house operations. This strengthens customer relationships and drives long-term growth. These providers handle technical aspects, allowing businesses to focus on customer relationships and growth strategies.

SEO 86

SEO Search Engineer Retention 86

Steve Blank

MARCH 31, 2014

Metrics like Return on Net Assets, Return on Capital and Internal Rate of Return are the guiding stars of the board and CEO. As Harvard professor Clayton Christensen noted, these efficiency metrics provided wise guidance for times when capital was scarce and raising money was hard. Ultimately this is not just another staff function.

Private Equity 330

Private Equity Metrics China Intellectual Property 330

Startup Professionals Musings

OCTOBER 17, 2018

According to most investors I know, traction is some clear evidence that the “dogs are eating the dog food” – usually meaning that you have at least one customer paying full price for your solution. Another term often mentioned is “momentum,” or growing visibility and advocacy within your customer set.

Advisory Board 199

Advisory Board Technical Review Metrics Business Model 199

Startup Professionals Musings

SEPTEMBER 16, 2023

But for founders who do their homework, the cost of entry is lower and the opportunity is higher than ever. Building a minimum viable product, with customer validation. Years ago, it cost a million dollars for a new e-commerce site, one that you can now create for almost nothing with current tools and technology.

Intellectual Property 261

Intellectual Property Entrepreneur Angel Groups Social Media 261

Both Sides of the Table

FEBRUARY 27, 2019

Board meeting gets scheduled Nobody thinks too much about it until a week or two before Management team has a last-minute scramble to pull materials together Management is super focused on its daily work of … winning customers, signing biz dev, shipping product … so this prep is a last minute “fire drill” and is seen as a slight distraction.

Stock Options 226

Stock Options Metrics Stock Valuation 226

Startup Professionals Musings

JUNE 1, 2022

Winning business owners really listen and act on feedback from customers and advisors. Technology, competitors, and customers are changing every day, so the “ tried and trusted ” ways you do things need to be reviewed and updated regularly. Don’t be totally driven by a key customer. Listening to customers also helps.

Technical Review 302

Technical Review Social Media Metrics Hosting 302

YoungUpstarts

FEBRUARY 13, 2019

If you can’t keep the customers who sign up with you, you’re going to quickly find yourself in trouble. I get calls all the time from clients struggling to retain new customers. The point is, before you change your pricing, you need to dig deeply into what’s really driving your customers away.

Customer 173

Customer Technical Review Retention Acquisition 173

Startup Professionals Musings

MARCH 19, 2022

Yet the value of real relationships, as with consumer customers, has become critical to your business services growth and success. Here is my list of some key recommendations to help you get your fair share of business: Customize and personalize every communication you can. Make sure clients know how you manage your business.

Technical Review 303

Technical Review Social Media Metrics Media 303

ConversionXL

OCTOBER 16, 2022

There’s more to ecommerce customer acquisition than increasing checkout conversion rates. For long-term, sustainable success, you must attract the right customers. In this article, you’ll learn how to gauge the effectiveness of any customer acquisition strategy. What makes customer acquisition different from marketing?

Acquisition 129

Acquisition eCommerce Customer Churn Rate 129

TechEmpower

NOVEMBER 13, 2023

This isn’t just our opinion - our startup metrics prove it! So instead, we fill it with a completely custom blurb, written just for him: Hello! That blurb, and the following examples, were all generated from GPT in only a few seconds, at a cost of less than one penny. Which means better conversions and happier customers.

Generative AI 297

Generative AI Artificial Inteligence Houston America 297

The Startup Magazine

MARCH 19, 2025

based digital marketing agency serving over 70,000 customers, offers relief through its integrated approach to online marketing. ” The impact shows in concrete business growth metrics. Our call volume has increased, and the number of leads leading to new customers has increased as well.” Hibu, a U.S.-based

Rhode Island 86

Rhode Island Ohio Web Development Social Media 86

Startup Professionals Musings

NOVEMBER 9, 2019

Exposure to customers, incumbents, and competitors all drive success. Being close to your customers, your vendors, or even your competitors can make all the difference. But it is an important metric for firms in pursuit of explosive growth. It’s just the first of many. Exposure is another key ingredient. It’s very important.

Las Vegas 243

Las Vegas Silicon Valley Arizona Montana 243

Duct Tape Marketing

NOVEMBER 2, 2023

Unlocking the Power of Data: Transforming Metrics into Actionable Insights written by John Jantsch read more at Duct Tape Marketing The Duct Tape Marketing Podcast with John Janstch In this episode of the Duct Tape Marketing Podcast , I interviewed Peter Caputa, CEO of Databox, an innovative player in the realm of marketing analytics.

Metrics 92

Metrics Analytics Forecast Software Review 92