Chatbots vs. Live Chat: The Questions You Should Ask
ConversionXL
OCTOBER 16, 2018
Further, call centers are notorious bastions of turnover, increasing employer costs. Estimates peg turnover at 30–45%, with each occurrence costing a company as much as $6,440. Likewise, if consumers expect answers 24/7, chatbots are the most cost-effective (and, in some cases, only plausible) solution.
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