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Make ‘Em Say Wow: 11 Tips For Building A Strong Service Team

YoungUpstarts

When I worked with Air Mauritius to kick off its service revolution , they started by addressing the communication problems in its dysfunctional culture, which manifested as bickering, finger-pointing, withholding information, etc. It cost me hundreds more to buy a ticket and use the voucher. Big mistake. I wrote in to complain.

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Can You Really Overhaul A Nation’s Customer Service Culture?

YoungUpstarts

In a harsh global economy, great service is the price of admission. And if you’re a leader at global enterprise, no doubt you’ve gained more than a few gray hairs worrying about it. If you’ve never heard of Mauritius, take note. Before the global recession, Mauritius was a popular vacation destination for Europeans.

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The 4-Star Turnaround: How A Struggling Island Airline Revolutionized Service

YoungUpstarts

In a super-connected global economy, a company is only as good as its reputation for service. One recent success story is Air Mauritius, a national airline for the island nation Mauritius, located in the Indian Ocean. The Air Mauritius journey highlights some key lessons: 1. Colleagues are customers too. Big mistake.

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Protesting Against AI

Start Up Blog

That’s the kind of cost increase no sane business desires. This month I’ll be heading to every state in Australia, Indonesia and Mauritius to do my new Keynote on AI – This was quote from one a did this week: “I just wanted to say how enlightening and entertaining I found it. In 2022, streamers spent a whopping $US26.5

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Deep Fake Love & AI Girlfriends

Start Up Blog

The market size is over $US10 billion globally in revenue. But the more engaged the end user becomes and the more human one makes the AI, and the more the AI interactions which are had, the more the money it costs the user. When this happens, AI will exit the screen and enter the world just like Hiroshi Ishiguro has imagined.