Remove Cost Remove Mauritius Remove Networking
article thumbnail

Skills Development in Africa: How Wide is the Skills Gap?

Transformify

Reaching out to new markets and opportunities requires skills, experience, and networks that are usually developed by those who have studied abroad. Post Brexit, many companies in the UK consider distributed teams overseas as an alternative to the shrinking talent pool and high recruitment costs in Britain.

Africa 75
article thumbnail

Make ‘Em Say Wow: 11 Tips For Building A Strong Service Team

YoungUpstarts

When I worked with Air Mauritius to kick off its service revolution , they started by addressing the communication problems in its dysfunctional culture, which manifested as bickering, finger-pointing, withholding information, etc. It cost me hundreds more to buy a ticket and use the voucher. Big mistake. I wrote in to complain.

Maldives 100
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Can You Really Overhaul A Nation’s Customer Service Culture?

YoungUpstarts

If you’ve never heard of Mauritius, take note. Before the global recession, Mauritius was a popular vacation destination for Europeans. The nation and the people of Mauritius needed to set themselves apart, to express their service brand and culture to the rest of the world. Mauritius is working on taking similar steps.

Mauritius 205
article thumbnail

The 4-Star Turnaround: How A Struggling Island Airline Revolutionized Service

YoungUpstarts

One recent success story is Air Mauritius, a national airline for the island nation Mauritius, located in the Indian Ocean. Not only did Air Mauritius improve its Skytrax rating from the merely average 3 stars to the far more prestigious 4 stars, it realized an $8 million profit. Colleagues are customers too. Big mistake.

Mauritius 100