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Lessons Learned by Eric Ries Saturday, November 8, 2008 What is customerdevelopment? But too often when its time to think about customers, marketing, positioning, or PR, we delegate it to "marketroids" or "suits." Many of us are not accustomed to thinking about markets or customers in a disciplined way.
I know that this all seems obvious now with the movements started by Steven Blank ( Four Steps of Epiphany ) with the whole CustomerDevelopment processes / Lean Startup movements also popularized by people like Eric Ries. We then set out to build these features as quickly as we could. Back then it seemed foreign.
To do that we will create end-user demand and drive it into the sales channel, educate the channel and customers about why our products are superior, and help Engineering understand customer needs and desires. We will accomplish this through demand-creation activities (advertising, PR, tradeshows, seminars, web sites, etc.),
In 2007, BusinessWeek named Ries one of the Best Young Entrepreneurs of Tech and in 2009 he was honored with a TechFellow award in the category of Engineering Leadership. Thanks to Suns amazing PR blitz, there was tremendous demand for experts on Java, and I did my best to convince people that I was one of that mythical breed.
If you believed the opinions in the marketing department, the customers were in science, engineering, color desktop publishing, and a variety of applications with no single industry or application dominating the list. Within these applications how did our customers spend their day? The obvious one’s were who were they?
People told me it was impossible to have our product launch featured on one of the top tech blogs without spending $3,000 on some fancy PR agency. Especially because I could have used this time on marketing, sales and customerdevelopment, and actually helped our business move forward. You’re not alone.
Your most powerful growth engine is your existing customer. Microsoft will find local “MVP” customers who are well connected in their local communities, and who want to increase their status, and help them do so by providing access to early releases and “insider knowledge.” That’s right. Rock Star advocates can help.).
Engineers are offenders in this category too, but so is any gender-segregated activity, like an all-female PR or marketing team. Engineers are offenders in this category too, but so is any gender-segregated activity, like an all-female PR or marketing team.
Alice and Bettina had taken an idea they had tested in the class – building toys for young girls to have fun with Science, Technology, Engineering, and Math, and started a company. They outlined their retail channel and PR strategy and told me about the type of consultants they wanted to hire. Hiring PR Agencies.
Bad CustomerDevelopment Questions and How to Avoid My Mistakes – [link]. Bad CustomerDevelopment Questions and How to Avoid My Mistakes – [link]. I bet you over-engineered your startup – [link]. Google Launches Help Center For Hacked Sites | Search Engine Land – [link].
When people (ok, engineers) who have been trained in this model enter most startups, they quickly get confused. How can we do split-testing when we have only a pathetically small number of customers ? There’s always that engineer in the back of the room with all the corner cases: “but how will customers find Feature X?
Journalists, PR firms, investors, and the public at large love a scrappy come-from-behind story about two guys in a garage who figured out how to take down Goliath. CustomerDevelopment : a disciplined approach to finding out if there is a market for your product before its too late.
Wait a minute, what about the rest of CustomerDevelopment ? Aren’t you going to validate your hypotheses by first getting some customers?”. Now I was confused, and I asked, “Well what do you guys believe – CustomerDevelopment or launch on a schedule?” Filed under: Ardent , CustomerDevelopment.
VC’s engineered financial transactions, working with entrepreneurs to brand, hype and take public un profitable companies with grand promises of the future. CustomerDevelopment , Agile Engineering and the Lean methodology enforced a process of incremental and iterative development. Lessons Learned.
Here’s how I learned why they were critical to successful customerdevelopment. I was an aggressive, young and a very tactical VP of marketing at Ardent , a supercomputer company – who really hadn’t a clue about the relationship between profound beliefs, customer discovery and strategy. I was a great marketer.
Shawn immediately said the name I had given the four steps was confusing – I had called it market development – he suggested that I call it CustomerDevelopment – and the name stuck. It’s lazy thinking (and expensive engineering) to try to build for both at the same time. It has a growth engine.
Whats striking about these stories, if you get past the PR hype, are two very important themes: These prodigies were self-taught, and had a fundamental fascination with technology from a very young age. The Entrepreneur’s Guide to CustomerDevelopment ► June (3) What is a startup?
Alice and Bettina had taken an idea they had tested in the class – building toys for young girls to have fun with Science, Technology, Engineering, and Math, and started a company. They outlined their retail channel and PR strategy and told me about the type of consultants they wanted to hire. Hiring PR Agencies.
— Andy explained that, years ago, a PR person’s was to turn so-called influencers like journalists and analysts into advocates for your client. Positioning must be authentic, she stresses: Here’s the thing about great positioning or great PR: You have to be aligned with who you are. Filed under: CustomerDevelopment.
Although customers didnt flock to this offering at first, we had enough of a developer program active to start recruiting early adopters to start creating 3D objects for sale in our catalog. That engine of creativity has led to a catalog of something like 2 million virtual goods authored by a hundred thousand developers.
Before leaving California, the engineers gave me a course in this specialized receiver design. We were combining Stanford Engineering theory with ESL design engineers and implementing it with chips so new we were debugging the silicon as we were debugging the entire system. It had no PR agency. It shunned publicity.
My colleagues Sebastian Soler , Steven Greenberg and I recently launched a new online community, PEVCTech.com , exclusively for PE/VC investors; engineers who work at PE/VC funds; and other technologists who specialize in working on this problem. VC Firm. $ Tech % of workforce. Google Ventures (GV). 17% (13 / 80).
Noah Parsons says, “Start collecting contact information for interested, prospective customers. Develop a landing page, do some lightweight advertising, and generally reach out to as many potential customers as you can.”. Do your own PR. Whether or not you’ve got the budget, doing your own PR to start with is a good idea.
PR and publicity drive attention…to drive sales. It is simply getting customers. June 2014 – Sean Ellis and Morgan Brown write Startup Growth Engines: Case Studies of How Today’s Most Successful Startups Unlock Extraordinary Growth , which defines growth strategies as growth engines. …Really?
Even worse, entrepreneurs are faced with a constant barrage of vanity metrics from competitors and other companies engaged in PR. That’s what you pay PR firms for: to get an article written that is entirely factual and yet still provides positive spin for your company. The PR firm helpfully left out that context.)
But in Menlo Park, every commute is highly variable, no matter how short, and so I often found myself sitting in traffic, bored, and eager to get to my desk to work on whatever engineering problem I was obsessed with. It's a wide-ranging call-in show that covers just about every topic you can imagine.
The higher the vanity ratio, the more effective the PR. It helps companies with PR. And companies crave positive PR and control over their message – all for rational reasons. The higher the vanity ratio, the more effective the PR. It helps companies with PR. It sells newspapers and magazines.
And in comes the Google App Engine as Google's offering in this context. Well, it turns out that to port long tail productivity apps to Google's App Engine is a somewhat cumbersome job, and requires a lot of customdevelopment. Building new apps is also not as simple. Enter OrangeScape. Photo by ilco. Discuss.
— Andy explained that, years ago, a PR person’s was to turn so-called influencers like journalists and analysts into advocates for your client. Positioning must be authentic, she stresses: Here’s the thing about great positioning or great PR: You have to be aligned with who you are. Filed under: CustomerDevelopment.
This "success theater" is occasionally useful for PR or getting through a tough board meeting. This "success theater" is occasionally useful for PR or getting through a tough board meeting. The Entrepreneur’s Guide to CustomerDevelopment ► June (3) What is a startup?
The Entrepreneur’s Guide to CustomerDevelopment ► June (3) What is a startup? No departments The Five Whys for Startups (for Harvard Business R. ► May (3) Thank you Philosophy Helps Start-Ups Move Faster (WSJ on the.
This is completely analogous to the situation elsewhere on the internet, where launching a new website, product, or service with PR is getting harder and harder. Customers and prospects are overwhelmed by the number of media and companies clamoring for their attention. Acqusition competition is how new apps get new customers.
I was having coffee with the CEO of a new startup, listening to her puzzle through how to communicate to potential customers. This is often a tough concept for engineering founders who believe that if we just tell customers about the features that make their product faster, cheaper, etc. Customer Discovery Never Stops.
You could try and drive home that positioning with an expensive PR campaign, superbowl ads, and whatnot. The Entrepreneur’s Guide to CustomerDevelopment ► June (3) What is a startup? So you decide to try to reposition around a different value proposition, one that more closely matches what your product is best at.
What happened when we got early press (circa 2004) in violation of our own no-PR rule. The Entrepreneur’s Guide to CustomerDevelopment ► June (3) What is a startup? Learn why you dont want to do premature press, despite all the pressure youll feel to "launch" early.
Search Engine Optimization – This includes on page and off page optimization activities aimed at generating organic search engine traffic. Promoting your referral program that supports local non-profits is a great way to use PR to enhance your referral program.
Market By Numbers on Twitter | Entries RSS | Comments RSS Market By Numbers High-Tech Marketing and CustomerDevelopment Home What is CustomerDevelopment? The “encroachment&# of business or engineering on design is (theoretically) dependent on the driving force, rather than personal bias. Please Share!
We go to mixers, buy fancy offices, focus on PR, and try to one-up each other. Instead, lets focus on building companies that matter , on creating real value for customers, and learning. Google was not the first search engine, but it's the one that succeeded. I think its wasteful. In time, success will come.
I break the answer to that question down into three engines: Viral - this is the business model identified in the presentation as "Get Users." Paid - if your product monetizes customers better than your competitors, you have the opportunity to use your lifetime value advantage to drive growth. Seth Godin: How often should you publish?
The quintessential California couple, they stood out in our crowd as the engineer (in his late 20′s, respected by his peers and the customer) had hair down to his shoulders, sharply contrasting with the military crewcuts of the customers and most of the other contractors. Or is it just someones end of innocence ?
Objects in Our Mirror are Larger than they Appear Our first goal was to set up benchmarks to measure the performance of our own graphics boards on the real applications our customers used (Photoshop, Quark, Illustrator and PageMaker.) Now as VP of Marketing, I could have sat back and let my PR agency handle the press.
Announce a new product, start its PR campaign, and engage in buzz marketing activities. Marketing launch) Make a new product available to customers in the general public. Do your customers really read TechCrunch? Do some CustomerDevelopment instead. Spend your time with renewable sources of customers and iterate.
They have many, many man-years of development and customerdevelopment in them. I want to go to this homepage and think me, as the founder of WP Engine, I want to go in here and think, ‘Oh my God, we need this,’ and then sign up. No, I’m a very happy customer actually. Jason: Yeah. Edwin: Right.
This post describes how the traditional product development model distorts startup sales, marketing and business development. This post describes how the traditional product development model distorts startup sales, marketing and business development. Freemium models have their own scorekeeping.) What plan says that?
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