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5 Tips to Becoming a More Customer Centric Organization

Both Sides of the Table

I know that this all seems obvious now with the movements started by Steven Blank ( Four Steps of Epiphany ) with the whole Customer Development processes / Lean Startup movements also popularized by people like Eric Ries. They had decided to take a Digg style approach to product development. Back then it seemed foreign.

Customer 280
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Lessons Learned: Using AdWords to assess demand for your new.

Startup Lessons Learned

One day, we became convinced that a killer app for IMVU would be to sell a presidential debate bundle, where our customers could put on a Bush or Kerry avatar, and then engage in mock debates with each other. It was one of those brilliant startup brainstorms that comes to the team in a flash, with a giant thunderclap.

Demand 167
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Lessons Learned: Lean startups vs lean companies

Startup Lessons Learned

By the standard of "customer value," most innovation-seeking experiments are waste. Lean startups operate by a different standard. I suggest they define waste as "every activity that does not contribute to learning about customers." (aka aka "how you get to product/market fit.") Experimentation is not necessarily waste.

Lean 121
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Founders and dysfunctional families « Steve Blank

Steve Blank

We agreed that all her founding CEOs seemed to have the same set of personality traits – tenacious, passionate, relentless, resilient, agile, and comfortable operating in chaos. It’s why all of you operated so well in the unpredictable environment that all startups face.” I could have stayed there all day.

Founder 313
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Startup Resources

www.vccafe.com

Steve Blank on Lean Customer Development. Great for visualizing work of product development. In addition, TheFunded.com allows entrepreneurs to view and share term sheets, to assist one other finding good investor, and to discuss the many facets of operating a business. Customer Development.

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The cardinal sin of community management

Startup Lessons Learned

It took hundreds of years for newspapers to learn to behave as worthy holders of this public trust and cover the news without fear or favour, and create a firewall between news and views and the ad-sales side of the operation. I agree that listening and communicating is a key to success, but customer development can only do so much.

Community 158