Remove Customer Development Remove Founder Remove Green Remove Management
article thumbnail

Lean Meets Wicked Problems

Steve Blank

Now at Imperial College Business School and Co-Founder of the Wicked Acceleration Labs , Cristobal and I wondered if we could combine the tenets of Lean (get out of the building, build MVPs, run experiments, move with speed and urgency) with the expanded toolset developed by researchers who work on Wicked problems and Systems’ Thinking.

Lean 295
article thumbnail

7 Customer Service Trends To Watch And Leverage In 2012

YoungUpstarts

by Richard Shapiro, founder and president of The Center For Client Retention ( www.tcfcr.com ). Providing exceptional customer service has long been seen as a competitive advantage. All of these changes actually underscore the importance of getting back to the basics of treating customers as individuals with unique needs.

Customer 154
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Lessons Learned: What does a startup CTO actually do?

Startup Lessons Learned

So what does CTO mean, besides just "technical founder who really cant manage anyone?" I always assumed I wouldnt manage anybody. Being a manager didnt sound fun - deep down, who really wants to be held accountable for other peoples actions? So I wound up learning the discipline of managing other people.

CTO 168
article thumbnail

Lessons Learned: The one line split-test, or how to A/B all the time

Startup Lessons Learned

For example, by making this button green, did more people click on it? That green button was part of a customer flow, a series of actions you want customers to complete for some business reason. It was actually my co-founder Will Harvey who taught me to present this data in the simple format weve discussed in this post.

article thumbnail

Less is More, More or Less

Steve Blank

In Customer Development the goal of a minimum feature set is to pare the features of the first product release to the minimum necessary for early customers. Founder Too. My engineering co-founder and I had a great relationship. Founders’ start with a hypothesis of what the minimum feature set is.

article thumbnail

Support the Startup Founders Visa with a tweet

Startup Lessons Learned

Lessons Learned by Eric Ries Saturday, September 19, 2009 Support the Startup Founders Visa with a tweet Its been an exhilarating first day here in Washington DC for the Geeks on a Plane tour. We can remedy it by creating a special visa for startup founders. I think the benefits are a no-brainer. 2gov.org will take care of the rest.

article thumbnail

Lessons Learned: Please teach kids programming, Mr. President

Startup Lessons Learned

May 16, 2009 1:52 PM Todd Green said. You can find out more at: manning.com/sande Many thanks in advance, Todd -- Todd Green Manning Publications Co. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Amazing lean startup resources Is Entrepreneurship a Management Science?