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I lived through the time when working in my first job in Ann Arbor Michigan we had to get out a map to find out that SanJose was not only in Puerto Rico but there was a city with that same name in California. I’ve watched the Valley go from Microwave Valley – to Defense Valley – to Silicon Valley to Internet Valley.
Although Catalyst folded with the dot-com crash, Ries continued his entrepreneurial career as a Senior Software Engineer at There.com, leading efforts in agile software development and user-generated content. I got my start programming on an old IBM XT; it was thanks to MUDs that I first discovered the internet. So much for timing.
Not only the theorists but constituents for customerdevelopment, or with Main Street businesses and local constituents. We need to know what sweet spots for customerdevelopment work best with zoom and that don’t work best with zoom. And we had people doing that, both in Africa and in SanJose.
Nevertheless, Southwest charges $5 for in-flight Internet access, which starts to feel like nickel-and-diming. Surely for Internet access they take PayPal or Google Wallet, which would solve this problem in about 30 seconds? On a customer satisfaction scale of 1–10, this experience scored a zero.
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