Customer Development, Metrics and Presentation

Lessons Learned: Customer Development Engineering

Startup Lessons Learned

SEPTEMBER 7, 2008

Lessons Learned by Eric Ries Sunday, September 7, 2008 Customer Development Engineering Yesterday, I had the opportunity to guest lecture again in Steve Blank s entrepreneurship class at the Berkeley-Columbia executive MBA program. Steve Blank was very impressed by this presentation and mentioned it when he spoke at TiE on Wed-Sep-19.

Customer Development

Customer Development Engineer San Francisco Developer

Lessons Learned: What is customer development?

Startup Lessons Learned

NOVEMBER 8, 2008

Lessons Learned by Eric Ries Saturday, November 8, 2008 What is customer development? But too often when its time to think about customers, marketing, positioning, or PR, we delegate it to "marketroids" or "suits." Many of us are not accustomed to thinking about markets or customers in a disciplined way.

Customer Development

Customer Development Developer San Francisco Customer

The Entrepreneur's Guide to Customer Development

Startup Lessons Learned

JULY 5, 2010

I believe it is the best introduction to Customer Development you can buy. As all of you know, Steve Blank is the progenitor of Customer Development and author of The Four Steps to the Epiphany. You can imagine how well that worked. On the minus side, that has made it a wee bit hard to understand.

Customer Development

Customer Development Developer San Francisco Customer

Why vanity metrics are dangerous

Startup Lessons Learned

DECEMBER 23, 2009

Lessons Learned by Eric Ries Wednesday, December 23, 2009 Why vanity metrics are dangerous In a previous post, I defined two kinds of metrics: vanity metrics and actionable metrics. In this post, Id like to talk about the perils of vanity metrics. My personal favorite vanity metrics is "hits."

Metrics

Metrics San Francisco Lean Continuous Deployment

Lessons Learned: Combining agile development with customer development

Startup Lessons Learned

MARCH 16, 2009

Lessons Learned by Eric Ries Monday, March 16, 2009 Combining agile development with customer development Today I read an excellent blog post that I just had to share. In most agile development systems, there is a notion of the "product backlog" a prioritized list of what software is most valuable to be developed next.

Agile

Agile Customer Development Developer San Francisco

Massacre at IBM

Steve Blank

AUGUST 3, 2012

Long before there was the Lean Startup, Business Model Canvas or Customer Development there was a guy in Santa Barbara California who had already figured it out. I want to tell you a story about how a team pivoted and succeeded by synchronizing product and customer development. Filed under: Customer Development.

San Jose

San Jose Technical Review Customer Development Software Review

Lessons Learned: Principles of Lean Startups, presentation for.

Startup Lessons Learned

NOVEMBER 4, 2008

Lessons Learned by Eric Ries Tuesday, November 4, 2008 Principles of Lean Startups, presentation for Maples Investments Image via Wikipedia Steve Blank and I had the opportunity to create a presentation about lean startups for Maples Investments. Customer development. Is there anywhere I can download the presentation?

Lean

Lean San Francisco Agile Continuous Deployment

Lessons Learned: The one line split-test, or how to A/B all the time

Startup Lessons Learned

SEPTEMBER 15, 2008

Focus on the output metrics of that part of the product, and you make the problem a lot more clear. I had the opportunity to pioneer this approach to funnel analysis at IMVU, where it became a core part of our customer development process. Labels: customer development , split-test 7comments: Editor said.

San Francisco

San Francisco Lean Technical Review Continuous Deployment

Lessons Learned: The lean startup

Startup Lessons Learned

SEPTEMBER 15, 2008

The application of agile development methodologies which dramatically reduce waste and unlock creativity in product development. See Customer Development Engineering for my first stab at articulating the theory involved) Ferocious customer-centric rapid iteration, as exemplified by the Customer Development process.

Lean

Lean San Francisco Startup Continuous Deployment

Minimum Viable Product: a guide

Startup Lessons Learned

AUGUST 3, 2009

In a lot of cases, this requires a lot of energy invested in talking to customers or metrics and analytics. Without further ado, the video: Slides are below: Minimum Viable Product View more presentations from Eric Ries. Your presentation was something that I needed right now. Nonetheless, the story is a good case study.

San Francisco

San Francisco Product Lean Continuous Deployment

The Lean Startup SXSW 2013

Startup Lessons Learned

MARCH 6, 2013

Once again, along with my partners at 500 Startups, we are proud to present the most substantive track at SXSW: [link] There was a running joke last year that "the Lean Startup track was the only place at SXSW you couldn't get out of the building." We're back!

Lean

Lean Cofounder Startup Software Engineering

See More than 120 Speakers and Mentors at The Lean Startup Conference

Startup Lessons Learned

DECEMBER 1, 2014

When you look through the list , you’ll see big names that we’re very pleased we landed, epic companies we really want to hear from, and people we’re particularly excited to present because they have incredible stories to share--and you won’t hear them anyplace else.

Lean

Lean Fractional CTO Part-Time VPE Fractional VPE

Lessons Learned: The metrics and levers of engagement.

Startup Lessons Learned

MARCH 24, 2009

Lessons Learned by Eric Ries Tuesday, March 24, 2009 The metrics and levers of engagement, presentation on Engagement Loops for Facebook Developer Garage SF Ill be presenting a talk at the Facebook Developer Garage SF Wednesday evening. You can learn more about the event here. March 25, 2009 9:33 AM Eric said.

Metrics

Metrics San Francisco Lean Viral

Lessons Learned: Using AdWords to assess demand for your new.

Startup Lessons Learned

NOVEMBER 7, 2008

If you cant find any , maybe that means you havent figured out who your customer is yet. And if you dont know who your customer is, perhaps some customer development is in order? Labels: customer development , search engine marketing 13comments: Jim Lindstrom said. What is customer development?

Demand

Demand San Francisco Lean Continuous Deployment

Can You Trust Any vc's Under 40?

Steve Blank

SEPTEMBER 14, 2009

Filed under: Customer Development , Venture Capital | Tagged: Entrepreneurs « Customer Development Manifesto: Market Type (part 4) Customer Development Manifesto: The Path of Warriors and Winners (part 5) » 16 Responses Jon Ziskind , on September 14, 2009 at 9:19 am Said: Steve – Great post and really great advice.

Silicon Valley

Silicon Valley IPO Technical Review Venture Capital

Lessons Learned: Five Whys

Startup Lessons Learned

NOVEMBER 13, 2008

Because five whys kept turning up a few key metrics that were hard to set static thresholds for, we even had a dynamic prediction algorithm that would make forecasts based on past data, and fire alerts if the metric ever went out of its normal bounds. What is customer development?

Software Review

Software Review Technical Review San Francisco Continuous Deployment

Lessons Learned: About the author

Startup Lessons Learned

OCTOBER 4, 2008

I attended your MIT/Stanford VLAB presentation last night and had a question: To what degree have lean startup principles actually been applied to ventures outside of software and web services? The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Thanks and thanks again.

San Francisco

San Francisco Technical Cofounder Fractional CTO CTO

Lessons Learned: The product manager's lament

Startup Lessons Learned

OCTOBER 5, 2008

The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Startup Visa update ► February (5) Kiwi lean startup + Australia next Why diversity matters (the meritocracy business) Beware of Vanity Metrics (for Harvard Business Rev. Startup Lessons Learned - the Conference (April 23.

San Francisco

San Francisco Management Software Review Product

Lessons Learned: What does a startup CTO actually do?

Startup Lessons Learned

SEPTEMBER 30, 2008

The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Startup Visa update ► February (5) Kiwi lean startup + Australia next Why diversity matters (the meritocracy business) Beware of Vanity Metrics (for Harvard Business Rev. Startup Lessons Learned - the Conference (April 23.

CTO

CTO Fractional CTO CTO Hire Technical Review

A full day of Lean Startup Workshops on December 4, 2012

Startup Lessons Learned

SEPTEMBER 6, 2012

We’re really proud to present the workshops, which we're holding on December 4, and we wanted to tell you more about them. If you’re looking to dive deep on Lean Startup skills, our workshop sessions provide professional development at a serious bargain. We’ll talk about the cool site visits in a separate post.)

Lean

Lean Cofounder Startup Analytics

Lessons Learned: Built to learn

Startup Lessons Learned

APRIL 9, 2009

Thats the essence of so many of the lean startup techniques Ive evangelized: customer development , the Ideas/Code/Data feedback loop , and the adaptation of agile development to the startup experience. Creating a company-wide feedback loop that incorporates both customer development and agile development is a challenge.

San Francisco

San Francisco Continuous Deployment Lean Agile

Lessons Learned: Just-In-Time Scalability

Startup Lessons Learned

SEPTEMBER 2, 2008

Scalable systems are no exception - if your assumptions about how many customers youll have, or how they will behave are just a little bit wrong, you can wind up with a massive amount of wasted code. Chris and I had the opportunity to present on our approach this past spring at the MySQL Conference.

San Francisco

San Francisco Continuous Deployment Agile Lean

Kent Beck keynote, "To Agility, and Beyond"

Startup Lessons Learned

APRIL 4, 2010

The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Startup Visa update ► February (5) Kiwi lean startup + Australia next Why diversity matters (the meritocracy business) Beware of Vanity Metrics (for Harvard Business Rev. Startup Lessons Learned - the Conference (April 23.

Agile

Agile Software Review San Francisco Continuous Deployment

Lessons Learned: SEM on five dollars a day

Startup Lessons Learned

SEPTEMBER 13, 2008

Those rates gave us a map that told us a lot about our customers; insights that proved stable even when the company grew orders of magnitude bigger. Only much later did I realize that this was an application of customer development to online marketing. Its now a technique I recommend for any web-based startup.

SEM

SEM San Francisco Lean Continuous Deployment

Lessons Learned: Validated learning about customers

Startup Lessons Learned

APRIL 14, 2009

Every board meeting, the metrics of success change. Their product development team is hard at work on a next-generation product platform, which is designed to offer a new suite of products – but this effort is months behind schedule. Time-to-complete-a-sale is not a bad metric for validated learning at this stage.

Customer

Customer San Francisco Lean Hockey Stick

Lessons Learned: Employees should be masters of their own time

Startup Lessons Learned

MARCH 3, 2009

In order to give people the data they need to apply the strategy, we were very open with our company metrics, making all reports generally available and easy to run. And we presented the full company P&L every month, as soon as we got it from our controller. What about when you have to present bad news, doesnt that impair morale?

Employee

Employee San Francisco Lean Software Review

Speed up or slow down? (for Harvard Business Review)

Startup Lessons Learned

MARCH 25, 2010

Two Ways to Hold Entrepreneurs Accountable Beware of Vanity Metrics For Startups, How Much Process Is Too Much? Labels: product development Speed up or slow down? Two Ways to Hold Entrepreneurs Accountable Beware of Vanity Metrics For Startups, How Much Process Is Too Much? Startup Lessons Learned - the Conference (April 23.

Software Review

Software Review San Francisco Lean Continuous Deployment

Lessons Learned: Work in small batches

Startup Lessons Learned

FEBRUARY 20, 2009

The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Startup Visa update ► February (5) Kiwi lean startup + Australia next Why diversity matters (the meritocracy business) Beware of Vanity Metrics (for Harvard Business Rev. Startup Lessons Learned - the Conference (April 23.

San Francisco

San Francisco Software Review Continuous Deployment Development Team Review

Case Study: kaChing, Anatomy of a Pivot

Startup Lessons Learned

JULY 28, 2010

If you havent seen it, Pascals recent presentation on continuous deployment is a must-see; slides are here. If you havent seen it, Pascals recent presentation on continuous deployment is a must-see; slides are here. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup?

San Francisco

San Francisco Lean Continuous Deployment SEC

Learning is better than optimization (the local maximum problem)

Startup Lessons Learned

APRIL 7, 2010

At least, not in the traditional sense of trying to squeeze every tenth of a point out of a conversion metric or landing page. Instead, we try to accelerate with respect to validated learning about customers. Even if it shows improvement in some micro metric, does that invalidate the overall design? No one feature is to blame.

San Francisco

San Francisco Lean Metrics Design

The Five Whys for Startups (for Harvard Business Review)

Startup Lessons Learned

JUNE 2, 2010

Two Ways to Hold Entrepreneurs Accountable Beware of Vanity Metrics For Startups, How Much Process Is Too Much? Two Ways to Hold Entrepreneurs Accountable Beware of Vanity Metrics For Startups, How Much Process Is Too Much? The Entrepreneur’s Guide to Customer Development ▼ June (3) What is a startup?

Technical Review

Technical Review San Francisco Lean Continuous Deployment

Lean Startup at Scale

Startup Lessons Learned

OCTOBER 16, 2013

But we couldn''t have identified this without having clear metrics (that high bug count) to assess our development process. You don’t want to get so committed to a particular process that you can’t adapt to problems as they actually present themselves. You need to strike a balance between process and problem-solving.

Lean

Lean Startup Software Engineering Agile

Lessons Learned: Ideas. Code. Data. Implement. Measure. Learn

Startup Lessons Learned

SEPTEMBER 2, 2008

The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Startup Visa update ► February (5) Kiwi lean startup + Australia next Why diversity matters (the meritocracy business) Beware of Vanity Metrics (for Harvard Business Rev. Startup Lessons Learned - the Conference (April 23.

San Francisco

San Francisco Continuous Deployment Lean DC

Building a new startup hub

Startup Lessons Learned

AUGUST 26, 2009

If you watch the video/audio below, youll get to see some of the questions I was asked after my presentation. And do your customer development. These quotes are, as is my custom, straight from twitter. Inspiring ideas: real-time biz metrics; safe continuous deployment; A/B split testing. Articulate, inspirational.

San Francisco

San Francisco Silicon Valley Startup Lean

Introducing Lean Planning: How to plan less and grow faster

Up and Running

DECEMBER 6, 2012

” Blank’s main innovation here is what he calls Customer Development, which is a methodology for learning and validating market needs through detailed customer communication and follow up. These metrics should be reviewed at least monthly in a regular planning meeting with key business partners and employees.

Lean

Lean Silicon Valley Forecast Technical Review

Thank you

Startup Lessons Learned

MAY 31, 2010

And a special thanks is due to all of our presenters, panelists, and mentors. When I first encountered customer development , it was considered pure lunacy by mainstream entrepreneurs and VCs. And a special thanks is due to all of our presenters, panelists, and mentors. We all owe him our thanks for persevering.

San Francisco

San Francisco Lean Technical Review Software Review

Lessons Learned: Throwing away working code

Startup Lessons Learned

FEBRUARY 28, 2009

I used to think that investments in metrics were a form of waste. Customers dont care if you have good metrics, only if you have a good product. The only reason we learned the art of metrics-based decision making at IMVU was out of necessity. that justify decisions already made. I think it was $350 the next, and so on.

San Francisco

San Francisco Continuous Deployment Lean DC

Lessons Learned: Lo, my 5 subscribers, who are you?

Startup Lessons Learned

SEPTEMBER 18, 2008

As a shoestring entrepreneur with a SaaS (well, not really, but sort of) offering that we present to very large companies (think 10K+), I love your common sense suggestions about metrics and testing. My background isnt metrics, but we came to it as a matter of practicality. 4) More posts about metrics, scaling, and online games.

San Francisco

San Francisco Lean Continuous Deployment DC

Introduction to Growth Hacking for Startups

VC Cafe

SEPTEMBER 5, 2012

1) It all starts from the Growth Hacking Funnel - in the early stages, startups should not just focus on top/bottom line metric like unique users and revenue. Customer Development Labs recently shared a great experiment on using mTurk to interview 100 customers in 4 hours for less than $200. Distribution Hacks.

API

API Viral Startup Retention

Lessons Learned: A new version of the Joel Test (draft)

Startup Lessons Learned

SEPTEMBER 10, 2008

The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Startup Visa update ► February (5) Kiwi lean startup + Australia next Why diversity matters (the meritocracy business) Beware of Vanity Metrics (for Harvard Business Rev. Startup Lessons Learned - the Conference (April 23.

Software Review

Software Review Technical Review San Francisco Continuous Deployment

Amazing lean startup resources

Startup Lessons Learned

JANUARY 12, 2010

I also use it to collect feedback from all my talks and presentations, so its a great place to find out what real people think about the ideas. I also use it to collect feedback from all my talks and presentations, so its a great place to find out what real people think about the ideas.

Lean

Lean San Francisco Wiki Startup

Andrew Chen: Growing renewable audiences

Startup Lessons Learned

SEPTEMBER 12, 2008

The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Startup Visa update ► February (5) Kiwi lean startup + Australia next Why diversity matters (the meritocracy business) Beware of Vanity Metrics (for Harvard Business Rev. Startup Lessons Learned - the Conference (April 23.

Audience

Audience San Francisco Continuous Deployment Lean

Lessons Learned: When NOT to listen to your users; when NOT to.

Startup Lessons Learned

OCTOBER 6, 2008

Lessons Learned by Eric Ries Monday, October 6, 2008 When NOT to listen to your users; when NOT to rely on split-tests There are three legs to the lean startup concept: agile product development , low-cost (fast to market) platforms , and rapid-iteration customer development. Thats what business is designed to do.

San Francisco

San Francisco Lean Continuous Deployment Agile

Lessons Learned: The four kinds of work, and how to get them done.

Startup Lessons Learned

NOVEMBER 17, 2008

Growth - when you have existing customers, the pressure is on to grow your key metrics day-in day-out. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? What is customer development? Principles of Lean Startups, presentation for Mapl.

San Francisco

San Francisco Lean Continuous Deployment DC

Lessons Learned: Customer Development Engineering

Lessons Learned: What is customer development?

Trending Sources

The Entrepreneur's Guide to Customer Development

Why vanity metrics are dangerous

Lessons Learned: Combining agile development with customer development

Massacre at IBM

Lessons Learned: Principles of Lean Startups, presentation for.

Lessons Learned: The one line split-test, or how to A/B all the time

Lessons Learned: The lean startup

Minimum Viable Product: a guide

The Lean Startup SXSW 2013

See More than 120 Speakers and Mentors at The Lean Startup Conference

Lessons Learned: The metrics and levers of engagement.

Lessons Learned: Using AdWords to assess demand for your new.

Can You Trust Any vc's Under 40?

Lessons Learned: Five Whys

Lessons Learned: About the author

Lessons Learned: The product manager's lament

Lessons Learned: What does a startup CTO actually do?

A full day of Lean Startup Workshops on December 4, 2012

Lessons Learned: Built to learn

Lessons Learned: Just-In-Time Scalability

Kent Beck keynote, "To Agility, and Beyond"

Lessons Learned: SEM on five dollars a day

Lessons Learned: Validated learning about customers

Lessons Learned: Employees should be masters of their own time

Speed up or slow down? (for Harvard Business Review)

Lessons Learned: Work in small batches

Case Study: kaChing, Anatomy of a Pivot

Learning is better than optimization (the local maximum problem)

The Five Whys for Startups (for Harvard Business Review)

Lean Startup at Scale

Lessons Learned: Ideas. Code. Data. Implement. Measure. Learn

Building a new startup hub

Introducing Lean Planning: How to plan less and grow faster

Thank you

Lessons Learned: Throwing away working code

Lessons Learned: Lo, my 5 subscribers, who are you?

Introduction to Growth Hacking for Startups

Lessons Learned: A new version of the Joel Test (draft)

Amazing lean startup resources

Andrew Chen: Growing renewable audiences

Lessons Learned: When NOT to listen to your users; when NOT to.

Lessons Learned: The four kinds of work, and how to get them done.

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