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At their best, these processes provide detailed plans, checkpoints and milestones for every step in getting a product out the door: sizing markets, estimating sales, developing marketing requirements documents, prioritizing product features. So what’s wrong the product development model?
Berkeley Haas Business School was courageous enough to give me a forum teach the CustomerDevelopment Methodology. When I read the funny names of these microwaves devices… Backward wave oscillators, TWT’s, Magnetrons…long silent memories came back. You never heard of them because their work was secret.
CustomerDevelopment We were starting Epiphany, my last company. I was out and about in Silicon Valley doing what I would now call Customer Discovery trying to understand how marketing departments in large corporations worked. Would you mind if you could share to us the name your competitor who stole your ideas ?
Filed under: CustomerDevelopment , Venture Capital | Tagged: Entrepreneurs « CustomerDevelopment Manifesto: Market Type (part 4) CustomerDevelopment Manifesto: The Path of Warriors and Winners (part 5) » 16 Responses Jon Ziskind , on September 14, 2009 at 9:19 am Said: Steve – Great post and really great advice.
These companies would take our computers and put their name on them and resell them to their customers. Business customers were starting to ask for “office automation solutions” – word processing, spreadsheets, graphing software on a desktop. Hiring a VP of Sales in customer discovery typically sets a startup back.
A large number of these customers had mailed back their registration cards (this was pre-Internet) with their names, phone numbers, job titles, etc. So I asked the fatal question, “Has anyone ever looked at the customer registration cards? Has anyone ever spoken to a customer?” Silence.
competitive analyses, channel and customer collateral (white papers, data sheets, product reviews), customer surveys, and market requirements documents. We will accomplish this through demand-creation activities (advertising, PR, tradeshows, seminars, web sites, etc.), on April 10, 2009 at 6:58 am Said: Amazing blog.
Zilog Zilog was my first Silicon Valley company where you could utter the customer’sname in public. This post, which is divided in two parts, is the story of the first time it happened to me. You created it and own it.
You may know it by its final name. Filed under: CustomerDevelopment , Marketing , SuperMac , Technology | Tagged: Steve Blank , SuperMac « Love/Hate Business Plan Competitions Gravity Will be Turned Off » 17 Responses EricS , on May 11, 2009 at 11:05 am Said: I loved my Spigot.
If you’re a startup raising money or just want to see your name online, there’s not a better blog on the web. Reading this TechCrunch post made me remember the first time I saw someone confront a worldview they didn’t expect. Discovering that your worldview is wrong or mistaken can be a life-changing event.
Any customer who used the four critical color publishing applications was going to be blown away by how much better the SuperMac boards were. Tell Me How to Find You But having benchmarks in hand that showed us as the winner did us no good unless all our potential customers could see them.
I worked at Multiflow, a name you’d recognize, ending up running the OS group. He was my role model at Convergent, mentor at Ardent and partner at E.piphany. Future posts will have some Ben stories. steve Chris Ryland , on October 5, 2009 at 12:08 pm Said: Anyway, looking forward to this series.
If you are a practitioner of CustomerDevelopment, ESL was doing it before most us were born. The “Good” Student » 14 Responses Shane Rogers , on April 6, 2009 at 1:37 pm Said: The names of ‘secret’ customers is funny. If you think the Cold War turned out the right side up (i.e.
This post describes a solution – the CustomerDevelopment Model. In future posts I’ll describe how Eric Ries and the Lean Startup concept provide the equivalent model for product development activities inside the building and neatly integrates customer and agile development.
Imagine you want to store data about customers, each of whom has "last name" field in your database. The problem should be familiar to anyone who plays Scrabble: not all letter are equally likely to be used as the first letter of someones name. Give each entity a name. For example, lets say you have data about customers.
In future posts I’ll describe how Eric Ries and the Lean Startup concept provided the equivalent model for product development activities inside the building and neatly integrates customer and agile development. Perhaps you can determine whether a product is new by asking customers to name the competition.
And 30 years later I was teaching in a building named after him and never knew a thing about him. Spooky Music Reading about Terman was like finding the missing link in my career. Here was the guy who invented the field I had spent the first five years of my adult life working on. Play spooky music here.
Because then you’d miss out on: Whether it’s better experience to build a complete, tiny startup or to do more in-depth customerdevelopment for a meatier problem. So that means stuff like thinking about what a business model might be, it does mean customerdevelopment. So I have a question for you, Jason.
Customers went into the store either looking for the SuperMac product by name (if our demand creation activities had been effective) or went in unsure of which brand of board to buy. Hopefully you and your co-founders are experts in one or two parts (agile development, SEO/SEM, etc.)
Similarly, customer introductions are invaluable in the early days, but become less valuable once a company has a fully-formed go to market function.”. A well-organized library of best practices for founders in your vertical, which you can share as appropriate. Organize events in your vertical. CustomerDevelopment.
In the last three posts, we drew the relationship of market risk and invention risk with vertical markets and pointed out verticals where customerdevelopment would be useful. In contrast to simply executing your business plan, the CustomerDevelopment process is built on low-cost and continuous learning and iterating.
And with the 30-year statute of limitations now passed, stories about who I worked for (and the names of agencies.). Second, to share how my how my thinking about entrepreneurship as a distinct practice and how CustomerDevelopment as one of its central components has evolved over the last decade.
Using my existing skills and resources (including an old domain name), I tested a productized digital PR offer. Choose to expand vertically or horizontally. It was a tough decision, as we spent a lot of work researching, developing offers, and producing our messaging. And so, the concept for a digital PR service was born.
Steve my name is Donald xx, and I’m the head of external affairs of the CIA’s venture capital firm and we’d like you to keynote our conference.” And you’d like me to do my talk on CustomerDevelopment and startups?” “No, we’re the other CIA.” Do you mean the Culinary Institute of America?
This series of posts is a brief explanation of how we’ve evolved from Product Development to CustomerDevelopment to the Lean Startup. The Product Development Diagram Emerging early in the twentieth century, this product-centric model described a process that evolved in manufacturing industries.
An existing market is one where competitors have a profitable business selling to customers who can name the market and can tell you about the features that matter to them. Do you know the archetype of their customers? An Existing Market All four were trying to resegment an “Existing Market.” This is easy to test.
Where are the charitable foundations, business schools and hospitals named after him? Durant Versus Sloan – Part 1 « Steve Blank steveblank.com/2009/10/01/durant-versus-sloan-part-1 – view page – cached + CustomerDevelopment Manifesto: The Path of Warriors and Winners (part 5) + Can You Trust Any VC’s Under 40?
And that he might want to think about aligning all his video and Internet products under that name. CustomerDevelopment.) As we were plotting marketing strategy, I mentioned that the phrase “Speaking to the Big Dogs” might end up as his corporate brand. They are about forward motion, momentum and feedback loops (i.e.
This was about the time Christies and Sotheby’s were starting to auction Soviet space program artifacts , and I was thinking that perhaps a spacesuit in the lobby would be appropriate given our name.
He replied, ‘They were found in the ‘name of system I should have absolutely no knowledge or access to’ manuals. he asked me. This the one of the very few times I’ve been, really, really impressed. I said, “Why yes they are, where did you get them?” Were you reading those?” I said, “Absolutely.”
The remaining company kept the Hewlett Packard name and focussed on computers. If you drop the sentimentality, a company is a merely a brand-name for a historical context. And brand-names are ultimately are just commodities that can be bought and sold (e.g., Agilent is a $5.8 billion dollar test and measurement company.
Worries from the garage One of the worries I hear from entrepreneurs (not just my students) is that CustomerDevelopment means getting out of the building and sharing what you are working on. I just found out that someone stole my idea today and also is using my name with “The&# in front of it. Once it almost mattered.
My partner had convinced several major Hollywood names that this was the inevitable consequence of the merger of Hollywood and Silicon Valley. Don’t confuse your passion for your tools with why your customers will buy your product. We believed that by putting full motion video (i.e. And at the time it was a plausible scenario.)
HOF Capital has stitched together our workflow across Google Suite , Slack , Airtable , Asana , Streak , and some other tools (leveraging Zapier for basic 3rd party integration, in addition to customdevelopment for certain other integrations). The VC Software Stack — the Untouched Vertical. A (Micro) VC’s Tech Stack. *
Reply Greg Moreno , on August 7, 2009 at 8:26 pm Said: I came here looking for tips, ideas, and inspirations for entrepreneurs but now I am more interested in your war and spy stories Reply YA , on September 8, 2009 at 5:49 pm Said: Steve: you may wish to know that PVO Strany is not an official name, it is a journalistic term.
How delightful it would be to have a presidential candidate named Frost. Martin , on July 23, 2009 at 6:54 am Said: I’m a big Frost fan. One must know one’s self and one must know the future. Very few of us do. However, if the choice works out well, one can retrospectively write a poem about it. Pols love ambiguity.
This requires deep customer and competitive knowledge. In an existing or resegmented market, this may include branding and product line extensions. In most markets, “first mover advantage&# is illusorily; fast followers often win.
We already have some competitors in the vertical and while there is no point in trying to hide the actual idea, there are differences in the way we implement stuff that can get us an advantage over the competition. >> There are some other serious reasons why we dont want to go public right now.
is a tool that helps you edge into customerdevelopment. It’s a free tool put together by Sean Ellis and Hiten Shah as a way for product owners to easily survey their customers using pre-written questions. This is great news not only for the future of our marketing, but for our product development. Photo by Eleaf.
Follow the Leader At the conference I attended a bunch of technical sessions, and got lost when the speaker got past, “My name is xxx.” Ardent 3: Supercomputer Porn « Steve Blank (tags: customer-development product-management startup) [.]
For example I’ve seen folks track branded organic searches (where the person came to the site by searching on your company or product name) against a “pr&# lead source. If you enjoyed that, you should subscribe! You can sign up for email updates, subscribe via RSS or follow me on Twitter. April Amrita Reply 13.
With so many potential instruments to teach, the founder decides to start with just one (this is right) and then decides to talk to customers to figure out exactly which to pick first (this is wrong). And if/when you do get some traction, then you’ll expand into other verticals later anyway. So what are the scary questions here?
My boss, the CEO, had just come from a string of successes at Convergent Technologies, Intel and Digital Equipment, names that at that time carried a lot of weight. Your response and version #3 begs another question, namely: was everyone treated this way or just you? Customerdevelopment isn’t just for [.]
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