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Everybody has known that for awhile, even without perusing a prospectus. But ops & customer support is another 17-20% of revenue and arguably you couldn’t run the business if you took that away. How does this all stack up against OTAs or hotel companies?
Customer service is also suffering, as chatbots replace human agents for many inquiries. Companies arent racing to build their own LLMstheyre integrating OpenAI APIs into their products to automate customer interactions. Goldman Sachs CEO recently suggested that AI could take over writing IPO prospectuses.
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