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5 Tips to Becoming a More Customer Centric Organization

Both Sides of the Table

As organizations we have become more open and I believe this is great for businesses and their customers. We spent time out in the marketplace talking with customers, looking at their solutions, comparing ourselves with our competition and then squirreling ourselves away in our offices designing our next set of features.

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Need Great Talent? Use Public Relations To Hire The Best!

Rembrandt Communications

By using public relations , this can be a reality. This is “free” promotion where thousands of potential candidates (and customers) see or hear you talking about all of the valuable benefits you have to offer, your special work culture and more. Public Relations Delivers Your Competitive Advantage.

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Why Some Startups Win

Steve Blank

His company had marched through customer discovery, learning about the customer problem, validated solutions and was now scaling sales and marketing. But my favorite was when the public relations manager told me, “We’re here to summarize the data sheets and put them in press releases and then answer the phone in case the press calls.”.

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10 Tips for Effectively Handling Customer Complaints During The Holiday Rush

YoungUpstarts

By Ron Kaufman, author of “ Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet ”. For the customer service sector, the holiday season is crunch time. The holiday shopping season does seem like a minefield of potential customer complaints. You have two choices.

Customer 187
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3 Ways to Build Customer Loyalty for Your Startup

The Startup Magazine

Customers can make or break your startup. And customer loyalty is key. In fact, 82 percent of loyal customers are likely or very likely to keep shopping with a company or give the business another chance if something goes wrong. Not only do loyal customers account for repeat business, they spend more, too.

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10 C-Level Positions That Are Red Flags For Funding

Startup Professionals Musings

This person may be an extraordinary communicator, who rallies employees, customers, and colleagues around the vivid future he sees. What you really need is a VP of Marketing and Customer Development, who can help with lead generation and honing the message, rather than an executive to manage a sales team and existing customers.

CTO Hire 252
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Finance and PR – The Bottom Line

Rembrandt Communications

CFOs, Before You Turn Down That Public Relations’ Proposal…. Many financial executives ignore public relations’ (PR) activities and move them down on the list of priorities. When your customers see a story about your business in a reputable publication, you gain credibility. Finance and PR… hmmm.

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