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[Review] The Social Customer

YoungUpstarts

To understand what Social CRM is, let us first consider this definition by Metz: The customer owns the conversation now, so companies need to change the way they do business. T = Tools, the myriad platforms and software needed. S = Strategy, the stuff that the book teaches. m = Measurement, a necessary evil.

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[Interview] Michael C. Fillios, Author Of “Tech Debt 2.0™: How To Future Proof Your Small Business And Improve Your Tech Bottom Line”  

YoungUpstarts

Along with lack of oversight, outdated software or hardware, inadequate cybersecurity, or one bad tech investment could seal the demise of a small enterprise. That definition is nearly 30 years old, and hadn’t evolved with the pace of technology changes, from mainframe computers to the Internet to the cloud, and much more.

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Are Business Plans Still Necessary?

Both Sides of the Table

So, definition: when I talk about a business plan I’m not talking about a 40-page Word document outlining your market approach. That died with waterfall software development. If you plan to charge more than them I need to know how your product will differentiate to command a premium. Do so at your peril.

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Non-Technical Entrepreneurs Need the Right Partner

Startup Professionals Musings

It definitely works, but may be beyond your budget. Most employers, due to fear of lawsuits, will only confirm employment data and give you positive feedback over the phone. Ask early candidates how they differentiate themselves from their peers. This is the technical equivalent of an “executive recruiter.”

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Who’s lying?

A Smart Bear: Startups and Marketing for Geeks

If you use five web analytics tools, they’ll all give you different numbers; this could be due to differences in definitions of things like “visit” and “session,” but is that truly all it is?). If four different sources agree that a trend is happening, then it’s definitely happening.

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What Happens When Startups Turn from Their Innovation Stage to Operational Excellence?

Both Sides of the Table

He came to work in our offices at Upfront Ventures as an EIR and immediately began building software to improve how storage was picked up, photographed, scanned and routed to a warehouse. Sam began drawing out plans for a new way to provide storage after he had horrific experiences with traditional storage after the storm.

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Dual Founders Manage Technology Startups Better

Startup Professionals Musings

It definitely works, but may be beyond your budget. Most employers, due to fear of lawsuits, will only confirm employment data and give you positive feedback over the phone. Ask early candidates how they differentiate themselves from their peers. This is the technical equivalent of an “executive recruiter.”